I agree with Amber, but I'd also like to add a couple of thoughts... in this highly competitive business arena, we have to assure that our operations are as streamlined and efficient as possible. Cut unnecessary overhead, so that you can cover costs while passing along some savings to your clients. Sometimes you have to toot your own horn, so remind your clients why your experience and expertise make you the best value. And, just like Amber said, re-establish... (more)