Not in my business although it is still a thing for some plumbing companies. To me its a relief to the customer because its no pressure and typically if you know what your doing a free estimate doesnt take long. Even if I could quote it over the phone I wont ill still go meet the potential customer. It just looks good. Im still small enough that I can afford to do that but down the line even when I add employees Ill still be the "face" of the company. If its a far away... (more)