We bathe every dog with 2 different shampoos depending on skin conditions, we hand dry every dog (no kennel drying). Every dog gets nails trimmed, ears plucked and cleaned, anal glands done, pads trimmed and sanitary trimmed. Our dogs go home smelling and feeling amazing with no mats. We listen to your concerns, we do what you request and we will let you know if we notice anything about your dog that should be seen by the vet. We make recommendations for skin situations and will use appropriate shampoos.