About Us
Contact Center @ Peak Performance! Transforming contact centers to optimize efficiency and customer service.
We are contact center operations experts across a variety of industries. And we know the functional aspects, too (sales, service, collections, tech support). But most of all, we’ve earned our stripes in hundreds of customer engagements where we’ve honed our best practices from real-world experience.
We’ve seen and done it all. Unlike other consulting firms that charge a bundle to develop just a plan, EPIC takes each project all the way to the finish line.
The products and services we offer
Recommendations Received (12)
"Industry SME leader "
"I have worked with Bill on a few projects and he has been fantastic each and every time."
Products & Services
We understand the urgency around protecting our health and well-being, and at the same time, our businesses must keep running. We know you are cons...
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We understand the urgency around protecting our health and well-being, and at the same time, our businesses must keep running. We know you are considering your options to keep agents available, and safe, in the event more drastic measures need to be taken in response to the COVID-19 outbreak....
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We understand the urgency around protecting our health and well-being, and at the same time, our businesses must keep running. We know you are considering your options to keep agents available, and safe, in the event more drastic measures need to be taken in response to the COVID-19 outbreak. EPIC Connections can turn up work from home options for your agents in a few days. All agents will need is a computer with internet connection. With that, they can continue to answer customer inquiries via phone, chat, email or other digital channels.
We support organizations of all sizes, large and small, worldwide on a platform that delivers: · 99.99% guaranteed availability with 24/7/365 network operations monitoring · On-demand scalability to adjust up or down as needed · Ability to route all voice and digital channels to agents located anywhere · Deploy at-home agents including access for admin & supervisors from anywhere · Secure cloud platform compliant with PCI DSS Level 1, SOC 2 Type 2, HIPAA, TCPA & GDPR
