Conflict Resolution LMF114

Duration: 2 days

Target Audience: General

Learning Objectives:

To help participants understand that conflict is the normal outgrowth of the diversity that characterizes our thoughts, attitudes, beliefs and perceptions and that each of us has the power over whether conflict becomes a negative or positive experience

Course Content:

o Reviewing the factors leading to conflict

o Examining conflict management strategies

o Factors that affect conflict resolution

o Examining the positive aspects of conflict

o A new look at conflict

o Popular but ineffective approaches to conflict resolution

o Establishing conflict partnerships

o Ground rules for effective conflict resolution

o Examining the conditions that facilitate change

o Eight essential steps to conflict resolution

o Dealing with special situations

o Moving forward

This is a highly interactive and participative workshop. Several case studies and assessment tools are utilized to assist in the learning process. Participants will work in groups and teams and come together in plenary for open discussion, sharing and learning.

Supplement Material

A student manual is available for the learner to follow during the instructor’s presentation.

Benefits to the participants

Throughout the activities, the learners will be able to look at various topics regarding diversity.

Course Evaluation

A course evaluation will be completed by the learners once the course is finished.

Note: The course outline may be subject to change.