About Us
As educators, trainers, facilitators, and coaches we work with individuals and organizations to identify the most important outcomes that drive effectiveness and positive results. In this process, we listen carefully to what our clients tell us and ask questions that help to uncover the underlying root of what is working and what is not.
Based on our analysis, we recommend solutions that help to create change and drive the organization forward toward the realization of its vision and mission, resulting in greater productivity, employee engagement, and increased profitability.
We help organizations drive results through people, proper distribution of resources, and effective use of time.
We are releasing v1.0 of our new coaching and gap analysis which is designed to help us more clearly identify areas of growth and opportunity quickly and more effectively, increasing results faster!
How We Got Started
We started as a consulting company developing strategies for companies to navagate the difficult finanancial times and have grown to serve individuals and organizations across a variety of types and industries.
The products and services we offer
Recommendations Received (8)
"Mike Horwitz is a highly skilled trainer, educator and coach having worked with business owners..."
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"Mike Horwitz is a highly skilled trainer, educator and coach having worked with business owners large and small! Hire Mike for your next event or coaching program!"
"Mike Horwitz, soon to be Dr. Mike Horwitz, is one of the smartest coaches out there. Mike's been..."
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"Mike Horwitz, soon to be Dr. Mike Horwitz, is one of the smartest coaches out there. Mike's been a Rialto Core Coach, successful entrepreneur, CPA, ONE Thing Certified Trainer, and Productivity Coach for large sections of the real estate biz. Hire Mike, he knows stuff most other coaches wish they knew!"
Products & Services
The ONE Thing, a million copy best seller, is a simple and prescriptive model to increasing results by 30% and more. As a Certified Trainer and Coa...
Gallery
Recommendations Given (10)
"Brian knows his stuff. "
"Lisa is a brilliant analyst and expert in her field. It’s always been a pleasure to collaborate..."
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"Lisa is a brilliant analyst and expert in her field. It’s always been a pleasure to collaborate with her!"
Recent Activity
Companies need to pivot from the days of plenty when a big top line hid a lot of mistakes to paring back expenses and making wise decisions about holding their money accountable. Get into business development mode and go gain mindshare while others are panicking. As things start to level off,...
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Companies need to pivot from the days of plenty when a big top line hid a lot of mistakes to paring back expenses and making wise decisions about holding their money accountable. Get into business development mode and go gain mindshare while others are panicking. As things start to level off, mindshare turns into market share.
There isn’t really enough space to give this topic full coverage. I think that the simplest way to describe the importance of customer service is that everything else pivots around that.
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There isn’t really enough space to give this topic full coverage. I think that the simplest way to describe the importance of customer service is that everything else pivots around that.
So I’m going to answer this with a question, why not? It seems like you have a limiting belief around your age. Given that the fastest growing segment of the population is the people reaching the age of 100, you are just over 1/2 way there. Either start the business yourself or find a local firm...
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So I’m going to answer this with a question, why not? It seems like you have a limiting belief around your age. Given that the fastest growing segment of the population is the people reaching the age of 100, you are just over 1/2 way there. Either start the business yourself or find a local firm and add to their talent pool.
If I don’t think I can meet their needs because we are not able to establish mutual realistic expectations I would rather say no.
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If I don’t think I can meet their needs because we are not able to establish mutual realistic expectations I would rather say no.
It depends on how you define success. I describe it as getting what you want. Big or small. I had an optician client who through my coaching and encouragement implemented a customer experience program and followed up with former customers by phone and email using an information campaign instead...
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It depends on how you define success. I describe it as getting what you want. Big or small. I had an optician client who through my coaching and encouragement implemented a customer experience program and followed up with former customers by phone and email using an information campaign instead of a single post card. Business quadrupled! That’s success!
Wow! This is loaded with questions. My first answer is that it is the customer experience, not service that drives retention. Be clear on your value proposition and ask “would you recommendation us to friends and family?”
If not then you know you are or are not delivering value.
What is the...
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Wow! This is loaded with questions. My first answer is that it is the customer experience, not service that drives retention. Be clear on your value proposition and ask “would you recommendation us to friends and family?”
If not then you know you are or are not delivering value.
What is the average length of you client engagements? That too tells a story.
I may be able to help if you don’t like your answers or want to grow more.
My typical answer is to go to you sphere of influence first. My experience is that’s where your referrals and recommendations are. You cannot out perform your soi by marketing to and converting new customers.
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My typical answer is to go to you sphere of influence first. My experience is that’s where your referrals and recommendations are. You cannot out perform your soi by marketing to and converting new customers.
They are too long and too specific. A vision is what you want to be and can never be realized. A mission is what you do and your objectives are how you get that done.
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They are too long and too specific. A vision is what you want to be and can never be realized. A mission is what you do and your objectives are how you get that done.
As I see it, networking is the opportunity to meet others who I can help with a particular need that they may have now or in the future. In some cases it may be a referral to someone else. Building my connections with like minded people is the core of what allows me to thrive.
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As I see it, networking is the opportunity to meet others who I can help with a particular need that they may have now or in the future. In some cases it may be a referral to someone else. Building my connections with like minded people is the core of what allows me to thrive.
There a several things a home based business owner can do. One is to set boundaries around work and home. Have “off” time. Be clear with yourself and others about your schedule and the time you set aside for work and personal time.
Create an environment that supports your work. Have everting...
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There a several things a home based business owner can do. One is to set boundaries around work and home. Have “off” time. Be clear with yourself and others about your schedule and the time you set aside for work and personal time.
Create an environment that supports your work. Have everting you need in that space. Build a bunker. If there are others at home at the same time be aware that they don’t know your plans unless you communicate them. Be appropriately available (or unavailable). Don’t use the dining room table as your desk.
Get out of the house and find other places to work too. Go to the library to read. Network with others at the local coffee places. Don’t isolate.
Remember that small businesses and entrepreneurs are the backbone of business. Don’t let it break you back either!
