How do you handle receiving cold calls?

Answered by:

Ahimsa Porter Sumchai MD, NSCA-CPT

Highly recommended
Golden State MD
32 Questions answered
Answered on November 1st, 2019

Not well! I conduct telemedicine consults weekdays from 10am to 1pm and cold calls to my office phone or mobile not only interrupt patient medical confidentiality..but violate state and Federal patient privacy laws. Additionally, I need my mobile to connect with patients having trouble accessing the TeleMed platform or facing connectivity issues due to poor WiFi connections or technical inexperience. The fastest way to set my hair on fire is to make a cold call to my mobile during a TeleMed consult.


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