We are an auto repair shop & we do not do our own towing. I have been using the same towing company for about 20 years. The 1st question people ask is how much is the tow. In our area it's $125 to hook & $5 a mile. It's just the cost of doing business. Most people understand that if you let them know up front. I try not to give my customers any surprises & stay in touch with them, especially if it's a bigger job.