Bonita Steakley
Dr Flood's Vision Center
About Us
Visit our new web site for ordering contacts, asking questions and requesting appointments. www.govision.com
The products and services we offer
Gallery
Recent Activity
We are running a customer appreciation event for the month of December. Every purchase of $250 and over gets a $5 gift card from from their choice of 3 different local businesses for coffee or chocolate. We are then putting the names in a weekly drawing for special gifts that are donated from our...
(more)
We are running a customer appreciation event for the month of December. Every purchase of $250 and over gets a $5 gift card from from their choice of 3 different local businesses for coffee or chocolate. We are then putting the names in a weekly drawing for special gifts that are donated from our eyeglass brand suppliers. This includes free sunglasses or frames from Maui Jim or MODO, a Ray Ban sweatshirt or sleeping bag, Betsy Johnson purse and a clutch from Coach. This has really increased our traffic in the office. We also have an electric sign out front that we update every month with that tells of our specials.
We have found that we seem to be more accommodating than our fellow eye care professionals in the area. If you make your customers bend over backwards for a service they need, then your outlook is all wrong. You need to have a "YES" attitude instead of a "NO" attitude.
(more)
We have found that we seem to be more accommodating than our fellow eye care professionals in the area. If you make your customers bend over backwards for a service they need, then your outlook is all wrong. You need to have a "YES" attitude instead of a "NO" attitude.
Well if an insurance is being used for services on glasses or contacts then we require payment in full at time of service. Because we bill insurance right away and they pay quite quickly. If its a cash sale we ask for payment in full every time but we also understand that you have to work with...
(more)
Well if an insurance is being used for services on glasses or contacts then we require payment in full at time of service. Because we bill insurance right away and they pay quite quickly. If its a cash sale we ask for payment in full every time but we also understand that you have to work with your patients too. But all is paid before picking up. We give 90 days of trying to collect any money before proceeding with delinquency letters and collections.
I am an employee, but our Manager/owner is going on maternity leave and I stepped up and asked for training times and a list of must do things that need to be done while she is gone.
(more)
I am an employee, but our Manager/owner is going on maternity leave and I stepped up and asked for training times and a list of must do things that need to be done while she is gone.
2 Replies
Get involved with your community, join small business organizations and give your patient's something great to take away from the visit. The best advertising is word of mouth and your patient's love to talk. We get lots of calls from people who have heard from family and friends and want the same...
(more)
Get involved with your community, join small business organizations and give your patient's something great to take away from the visit. The best advertising is word of mouth and your patient's love to talk. We get lots of calls from people who have heard from family and friends and want the same great experience they had. Treat every person that walks through the door like they are #1 and your willing to help even if that means you have to refer them down the road. They will remember that and tell everyone how you went the extra mile.
1 Reply
We use text, e-mails and phone calls.
(more)
We use text, e-mails and phone calls.