How do you combat negative complaints, after you'd done everything to satisfy a guest.
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Agree with the sentiments already posted here. I would add that it is OK to fire a customer (nicely). There are times when you just need to suggest another place to do business for them. We cannot please everyone no matter how much we try.
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More answers from Jeffrey
Altus Business Solutions's Services and Events
Yes, yes, yes!!!! I agree with this 100%. Some people just cannot be pleased.