Curious: Anyone using AI answering assistants? As an SBO, where’s your line between efficiency and authenticity?
I was suprised to hear a self-assured AI answer the phone listed on a members profile. Honestly? It irritated as much as call tracking numbers. More profoundly, I felt disrespected and insulted — this wasn’t an 800 number. It was a 323 for what I thought was a small business.
I am excited for the AI era, but that is because it will make our greatest small-business edge, human connection, that much more attractive.
AI will scale efficiency; it can’t replace sincerity.
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I totally agree with you, Bradley.
A part of the reason businesses use voice ai is for Google. Google rankings for local are based on speed of reply. Customers call businesses now 24/7.
AND there should be an easy way to transfer to a real human during normal business hours. :) I've called many businesses where the AI was really bad and I do get frustrated too.