Black Falcon Productions, Tigard OR
Black Falcon Productions, Tigard OR

Richard Biles

Black Falcon Productions

Tigard, OR
Photography Videography
Photography Videography
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About Us

Let Us Tell Your Story!
Black Falcon Productions is an award winning full service video production company in Portland, Oregon with twenty years of experience telling our clients’ stories. Our experience includes live production, web streaming, aerial videography, commercials, music videos, event production, live performance, training and web videos.
We have the resources and equipment to provide professional on-location production services. Since 1990, our staff has been creating compelling content for a long list of discerning clients in the greater Northwest. We offer the tools, skills and talent that are essential to achieve the highest level of visual storytelling.
Black Falcon Productions specializes in state-of-the-art stabilized video motion for land or air. With our mobile production trailer and editing suite, we are able to work anywhere, any time. These resources enable us to take your project from beginning to end, from pre-production all the way through completion and work with all ranges of production budgets.

How We Got Started

Black Falcon Productions started out as a single videographer shooting college sports highlights for the University of Portland and local broadcast news stations in 1999. From there we have grown to become a full service video production company shooting commercials, live events, web-streaming and aerial cinematography.

Products & Services
Black Falcon Productions is an award winning full service video production company.
Black Falcon Productions is an award winning full service video production company. by Black Falcon Productions
Black Falcon Productions provides complete video production services including concept development, production, and post-production. For those who...
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Recommendations Given (3)
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Recent Activity
How do you deal with an always dissatisfied customer?
Richard from Black Falcon Productions Answered this on June 19, 2018
Wow...great question.  When to turn down business?   Obviously, we would first evaluate their concerns to determine if there is merit in their complaints.  Then try to find determine whether their complaints are centered around human error by your staff or based on the level of service you are... (more) Wow...great question.  When to turn down business?   Obviously, we would first evaluate their concerns to determine if there is merit in their complaints.  Then try to find determine whether their complaints are centered around human error by your staff or based on the level of service you are providing.   If it’s a repeated human error problem, then  additional training and/or replacement of staff may be needed to satisfy your customer.  It sounds like you have already addressed the training issues.  If it’s a service level complaint, then you have to decide if the level of service they want is appropriate for the fees they are paying.  That could be determined by asking yourself: Are they expecting perfection?  Are you capable of giving them perfection based on the level of service you have allocated?  Would allocating more resources give you the ability to satisfy that customer more. Most likely you are already staffing your customer’s service needs based on the fees they are paying, which you said is on the low end.  They are apparently unhappy with that service level and complaining.  Rather than breaking the contract and severing the relationship because you can’t provide the level of service they want at the price they pay.  Consider instead, actually raising your contract to the level necessary that would allow you to provide the service they want.   You might consider approaching them by saying you value their business and want to make them happy. Then explain the level of service they want, requires more resources.  The additional resources will costs them more. You might also ask them to prepare a detailed checklist of what they want accomplished at each servicing.  Have your lead worker go through the checklist at the end of the night, checking off each and every item and leave the checklist for the customer to review. You will know soon enough if your staff are missing items.   If the customer is unwilling to pay that rate, then let them be the one who severes the contract.  They may surprise you and accept the higher contract.
What does it take to get noticed in a world full of competition?
Richard from Black Falcon Productions Answered this on March 23, 2018
Pride in your service or product, honor in your word and treating people (clients and employees) the way you would want to be treated. (more) Pride in your service or product, honor in your word and treating people (clients and employees) the way you would want to be treated.