About Us
Challenge Courses have been in existence in the United States since the 1970’s. Since this time they have been used for the purpose of experiential education. Experiential education was originally based on long expeditions to create artificial stresses and obstacles for participants to overcome and gain confidence. Educators realized they could offer the same type of stresses and challenges in a shorter amount of time creating the first challenge course. These courses were originally constructed of rope, wood, trees, and cable hence the title - ropes course construction. The industry continues to grow in popularity and program development. Corporations and athletic programs utilize these challenge courses to build teamwork, trust, communication, and problem solving. The industry has evolved into utilizing the challenge courses for therapeutic recreation, rehabilitation, and counseling.
The products and services we offer
Recommendations Received (6)
"They have inspected our zip line for several years now. They are thorough and reliable."
"Great company"
Products & Services
We offer Challenge Course, Zip Canopy and Adventure Park Construction, Repairs and Inspections, Facilitator Instruction, Operation and Safety Equip...
Recommendations Given (24)
"Great Camp and Great Director"
"They are one of long term vendors and have always served us well."
Recent Activity
I would spend that time with visiting with my customers and finding out more of their needs and what I could do to resolve them. All too many people go after the sales and then when they get enough, they settle down to fulfilling those sales orders... You can never have enough customers and...
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I would spend that time with visiting with my customers and finding out more of their needs and what I could do to resolve them. All too many people go after the sales and then when they get enough, they settle down to fulfilling those sales orders... You can never have enough customers and customer after care because for some people, they only needed that one thing and once it is filled then they are no more...
Not to mention....There are very few people today who you actually say are your loyal customers to the end because with the advent of the internet, no matter how good your company is to someone, they still will shop for the best prices and then look at who has the best customer service, not to mention there are always other sales folks who are always trying to ween themselves in.
So actually truly caring for your customers and staying in touch with them and their needs and knowing their possible future needs goes a long way, as well as just a check in to say "Hi" or "Happy Birthday" or "Happy Anniversary" goes a long ways in having a great customer retention for me.
I advertised in local papers, in magazines that were pertinent to this industry and went and displayed at product shows that were site specific to this industry as well and met people and listened to their needs and wants and complaints about other vendors and from there, clients started pouring in.
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I advertised in local papers, in magazines that were pertinent to this industry and went and displayed at product shows that were site specific to this industry as well and met people and listened to their needs and wants and complaints about other vendors and from there, clients started pouring in.
Customer service to me is when your policy is... "The customer is always right and to make them glad they called you for your services." My job is to make them happy, no matter what and then keep them that way. Because just as the old saying goes....
One aah crap eliminates a hundred attah...
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Customer service to me is when your policy is... "The customer is always right and to make them glad they called you for your services." My job is to make them happy, no matter what and then keep them that way. Because just as the old saying goes....
One aah crap eliminates a hundred attah boys, so I just don't allow it to get to the ah crap stage at all...!!! I just take care of my customers....PERIOD!!!! Even if it means that it costs me more than the actual sale brought in to my company.
A negative report out of one person, especially with the advent of social media, will eventually cost you 10 times that amount in the long run anyway!!! So that is a no brainer to me.
Our customers always say they love the fact that we provide a no hassle service and that they always get a person when they call rather than a machine or a menu...
One of my biggest pet peeves with companies that take care of us is having to go through a maze of robotic menus before I ever get to talk to a person. And by then...Most of the time I just hang up and give up and don't use them ever again.
