What's your single BEST method to WOW a customer?
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One thing I like to do for my wonderful and amazing customers is not just tell them how much I appreciate their business, but also show them how much I appreciate their business by giving back to them a token of my appreciation. Some of the ways I do this is by asking them what’s their favorite restaurant in town and then I’ll buy them a gift card with a hand written thank you card that reads “Enjoy a dinner on us” or sometimes I’ll send them to a day spa for a mini vacation away from stress. I’ve even sent customers out on the Oddesy Dinner cruise in Boston which they absolutely loved. People don’t remember things, they remember moments, give them a moment they’ll cherish forever. <3
2 Replies
Hello Bruce. How does this work for long term referrals in the Landscaping business? I was under the impression they would remember the great job you did. Thanks for sharing you made a very good point!