About Us
Redhawk Heating and Air Conditioning is a company whose skill and knowledge lies in the installation and maintenance of HVACR equipment. We will grow our business by striving to provide superior service and installations of equipment reaching beyond our customers’ expectations, so that our customers will feel compelled to tell others about their positive experience with our company.
We are a family owned firm and will continue in that tradition as long as the owners desire.
We are a company dedicated to providing superior service and products to our customers at competitive pricing, but we are not now and never will be a low-price, commodity player in the market. We will sell only the highest quality units available on the market today, but we will service all brands.
We believe in the importance of our people and will work steadily to provide a good working environment, a fair wage and benefits package, steady employment, and good job-related training so that we may attract and retain superior employees at all levels of our company.
Our goal is to be the undisputed quality leader in every regard.
The products and services we offer
Products & Services
Let Redhawk Heating & Air Conditioning help you stay cool as the summer heats up, and keep warm in the colder months. We do installations and servi...
Redhawk Heating & Air has been a Lennox Dealer since 1980. Redhawk opened in 1979 with Jack Russell and son, Mark Russell. Although Jack died in 2...
We offer HVAC installation in Odessa. As well as service, commercial and residential venues.
Gallery
Recommendations Given (14)
"Friendly, professional and very knowledgeable of her products."
"Larry, Billy and Lori at OPT and there team were very good at what they do when my husband had a..."
Read more
"Larry, Billy and Lori at OPT and there team were very good at what they do when my husband had a hand injury. Months of physical therapy and his fingers are much better, they saved the most grieveous finger which was smashed like a grape. He only lost about 1/8" from the tip of his finger. He now has full use of his dominate hand, his right hand. Thanks guys!"
Recent Activity
As an essential workplace, keeping people heating and cooling their homes and offices, we have remained open since the pandemic began. We will continue to work through these trying times until we cannot keep the doors open. We wear masks if someone from outside of our family/pod enters our...
(more)
As an essential workplace, keeping people heating and cooling their homes and offices, we have remained open since the pandemic began. We will continue to work through these trying times until we cannot keep the doors open. We wear masks if someone from outside of our family/pod enters our business just like we do at home and church. We mandate that any company or clients wear a mask. If the client refuses to wear PPE we can leave parts on the sidewalk in sight of our business after the client has paid for their order. This protects our clients, associates and our selves.
Yes, I do! I ask for pertinet information regarding the location of their equipment (i.e. Attic, rooftop, closet), type of equipment, gas heat or total electric, as well as the best phone number to call them, when is most convenient and age of equipment if they know. We also ask why they called...
(more)
Yes, I do! I ask for pertinet information regarding the location of their equipment (i.e. Attic, rooftop, closet), type of equipment, gas heat or total electric, as well as the best phone number to call them, when is most convenient and age of equipment if they know. We also ask why they called Redhawk Heating and from whom they heard about us.
Redhawk offers almost instant financing through Service Finance, a company that Lennox vetted thoroughly before putting this into place. We also offer a 3-year total warranty included in the pricing for Lennox equipment installations. Redhawk invested in a couple of portable cooling units...
(more)
Redhawk offers almost instant financing through Service Finance, a company that Lennox vetted thoroughly before putting this into place. We also offer a 3-year total warranty included in the pricing for Lennox equipment installations. Redhawk invested in a couple of portable cooling units for clients who have absolutely no cooling (especially in the recent extreme heat waves).
Upon completion of their new Lennox HVAC Home Comfort system we take all the used equipment for scrapping purposes if the homeowner wishes, and we pick up the portables for the next client to use. This has been a great extra push for sales.
Our crews ensure that the property, inside and out has been swept clean of debris and we test equipment to ensure the system is operating correctly and will walk the client through their new thermostat and equipment operations. With each install we have job folders for the clients to keep. The folder contains a copy of their signed agreement, their copy of the Redhawk invoice with all the pertenent information, including the model and serial numbers of all equipment and a copy of their warranty registration.
Our most effective marketing tool is our owner, Mark Russell. He's been doing this since 1979 in the same company he and his father, Jack Russell, built and still going strong company, Redhawk Heating and Air. We have generational relationships with many of our clients going back to our early days when we were all significantly younger!
In our industry, we don't want our clients to come back every month! We can, but we hope to service their equipment so that they don't need us, until it is time to replace their equipment. Then twice a year, we should perform an air conditioning check and in the fall, a furnace check to ensure...
(more)
In our industry, we don't want our clients to come back every month! We can, but we hope to service their equipment so that they don't need us, until it is time to replace their equipment. Then twice a year, we should perform an air conditioning check and in the fall, a furnace check to ensure the equipment is running correctly. We also offer a year's worth of quality pleated filters for a good price, inline with other and retail establishments. I had one client who has recenty died, he would call several times a year to tell us how comfortable and reliable, not to mention efficiency beyond he expected! We love clients who appreciate the hard work our company provides our clients.
We have been using ReviewBuzz since 2016 at a Lennox Dealers' meeting. They have helped with reviews that clients can do themselves. The company sent us generic ReviewBuzz cards, and this year, we did something different. We added our portraits to the cards for a really good price. Now our...
(more)
We have been using ReviewBuzz since 2016 at a Lennox Dealers' meeting. They have helped with reviews that clients can do themselves. The company sent us generic ReviewBuzz cards, and this year, we did something different. We added our portraits to the cards for a really good price. Now our new clients can see who is coming before we get there! By posting through their email address, they can see who is coming and read our reviews, it saves us and the clients time.
We do have a CPA, we run reports through our CPA and then we discuss our progress through the year.
(more)
We do have a CPA, we run reports through our CPA and then we discuss our progress through the year.
I have a couple of residential clients who do this, ocassionally commercial. I send them statements monthly. When they pay the minimum of $5-$10 every few MONTHS and they call for another service call, I have to say no. Now, when I send them statements, I assess $7.00 per statement for postage...
(more)
I have a couple of residential clients who do this, ocassionally commercial. I send them statements monthly. When they pay the minimum of $5-$10 every few MONTHS and they call for another service call, I have to say no. Now, when I send them statements, I assess $7.00 per statement for postage with return receipt, and a 2% late fee. The statement shows what they have paid, when they paid and the new charges. The balance just grows. At that point the client in question will call me and say they are sending me a payment, which never arrives. When it gets to big money, I hope they will step up. If not, by end of this month I will write them off, go to collection agency or to court. meh
Review Buzz ! We love these guys.
(more)
Review Buzz ! We love these guys.
We love our loyal client base, but there are only so many new systems they may need. I have many that we have replaced more than three systems over our time in business. Most of those multiple systems resulting in the homeowner or business owner moving to another location in town! As soon as...
(more)
We love our loyal client base, but there are only so many new systems they may need. I have many that we have replaced more than three systems over our time in business. Most of those multiple systems resulting in the homeowner or business owner moving to another location in town! As soon as their paperwork is complete, they call us and say "HELP! We've moved and HATE the HVAC that is in their new home or office!" And we love those clients, and their families! But, new clients are essential to growing our business. We welcome them into the Redhawk way of keeping our clients comfortable, with a quality product, knowledgable team members and honost business ethics.
We have a fabulous CPA here in Odessa, Texas. Cathy Mihalka Figert has been our personal and professional financial wizard. She is very good and communicates with us, sometime before we are aware of any discrepency in our bookkeeping or audits. I strongly recommend all professionals to find...
(more)
We have a fabulous CPA here in Odessa, Texas. Cathy Mihalka Figert has been our personal and professional financial wizard. She is very good and communicates with us, sometime before we are aware of any discrepency in our bookkeeping or audits. I strongly recommend all professionals to find and develope a strong relationship with a local, qualified and recommended CPA.