About Us
For more than three decades, Covenant Kitchens & Baths, Inc. has been recognized as an innovative kitchen and bath design firm.
The firms consistent high level of values and customer satisfaction can be attributed, not only to Gerard Ciccarello's vast experience in design with attention to detail, but also to his dedicated and professional staff—from designer to installer, and long-standing association with seasoned and dependable sub-contractors.
How We Got Started
Covenant Kitchens and Baths, Inc. was started by Gerard’s parents, Joe and Rose Marie Ciccarello in 1981. Then, just a few years later, Gerard began his journey to uphold their excellent reputation for outstanding design, quality workmanship, and excellent service.
The products and services we offer
Products & Services
Here at Covenant Kitchens & Baths we offer a full-service design and installation process for our clients. This includes personalized material sele...
As part of the design process for our clients, Covenant Kitchens & Baths provides high-quality, photo-realistic renderings of the project. This all...
Gallery
Recommendations Given (25)
"The very best appliances on the market and a friendly and knowledgeable sales staff! We highly..."
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"The very best appliances on the market and a friendly and knowledgeable sales staff! We highly recommend Page's to all our customers."
"Steve makes the mortgage process simple and efficient for all of his clients!"
Recent Activity
I believe clear, honest communication is the best way to deal with some unrealistic expectations from customers and can be very effective in tempering those expectations. People will most often appreciate an honest answer about their expectations as opposed to someone who promises they can...
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I believe clear, honest communication is the best way to deal with some unrealistic expectations from customers and can be very effective in tempering those expectations. People will most often appreciate an honest answer about their expectations as opposed to someone who promises they can deliver but then fall short. That level of communication and honesty needs to happen as early in the sales process as possible.
That being said, it is important to remember that sometimes, some difficult customers are NOT worth it. If a customer demands so much from you that it causes other parts of your business to suffer and causes you to not serve other customers as well as you should, then it is probably not in your best interest to work with them.
I believe it is a combination of two things: Industry Knowledge and Passion. First and foremost, customers want to feel comfortable knowing that the person they are working with is knowledgeable and is an expert who will help them and work with them. They need to trust they're working with...
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I believe it is a combination of two things: Industry Knowledge and Passion. First and foremost, customers want to feel comfortable knowing that the person they are working with is knowledgeable and is an expert who will help them and work with them. They need to trust they're working with someone who knows what they are doing. But I believe the biggest "WOW" factor for customers is when they see how passionate we are about what we do. Everyone who works for our company (we specialize in Kitchen & Bathroom Design) is passionate about what they handle on each part of the project and the customers can see that. It adds a certain level of comfort for them knowing that we take as much pride in what their final project will be, as they do. When you care as much as, if not more than, the customer cares, then "WOW-ing" the customer becomes second nature.
Definitely word-of-mouth and referrals but we find that is best supplemented with an online presence. For us, our social media pages and online presence act as a digital showroom. When people hear about us from friends, neighbors, or relatives, they will immediately look us up online. And when...
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Definitely word-of-mouth and referrals but we find that is best supplemented with an online presence. For us, our social media pages and online presence act as a digital showroom. When people hear about us from friends, neighbors, or relatives, they will immediately look us up online. And when they do that, we want to make sure they know exactly what our services are and the level of quality and craftsmanship we provide. So online advertisements, such as Facebook or Instagram, are helpful in providing name recognition and to display our products, but word-of-mouth referrals are our most effective form of advertising.
I would say good 70% of our business comes from personal and word of mouth referrals. However, we have a website and profiles on Houzz, Facebook, Instagram, Pinterest, etc. that are increasingly bringing in more leads and also acting as a digital "showroom" for us.
I think it depends a lot on...
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I would say good 70% of our business comes from personal and word of mouth referrals. However, we have a website and profiles on Houzz, Facebook, Instagram, Pinterest, etc. that are increasingly bringing in more leads and also acting as a digital "showroom" for us.
I think it depends a lot on the type of business you have but in general, I'd say the trend is pushing towards more business coming in from online platforms.
When we finish up a project with a customer we will send them a "thank you" gift basket that contains small cards asking them to review us on Google, Houzz, and Facebook. It's a simple gesture that has made a huge impact on our number of online reviews.
I'd suggest something similar! It could be...
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When we finish up a project with a customer we will send them a "thank you" gift basket that contains small cards asking them to review us on Google, Houzz, and Facebook. It's a simple gesture that has made a huge impact on our number of online reviews.
I'd suggest something similar! It could be as simple as just sending a thank you card with an invitation to review your business or something more elaborate such as a gift basket or cookies.
