I would have to defer to my brother Doug on this question. He is a co-owner of the business and he also is in charge of the service/towing aspect of the business. 

We are a relatively small, family business that has been in the area for 40 years, though; by and large we don’t get too many complaints but whenever you work in the public eye it’s bound to get messy once in awhile...we try to be very up front and transparent with our pricing before we even leave for a job, so there is usually no room for quibbling...