What's your single BEST method to WOW a customer?
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In the past, we wowed our customers with the sheer volume of books (over 100,000) may of which are, or were, on shelves for all to view and purchase for 50 cents to a dollar. We have moved into a new building that will be the Friends permanent home. We hope to continue to wow our customers when we finish setting up our sales operation in the new building. Thus, our sales operation serves as a continuous fund-raiser although limited in amount. That is supplemented by online book sales, grant proposals (we have a building to pay for now), and additional donations by our book store patrons. Eventually, we will wow our patrons with air conditioning also.