About Us

We have been in Orange County for over 30 years however we moved to Anaheim about 8 years ago. We service a pretty big area, we custom engrave on mostly glass and crystal products. ALL CUSTOM WORK!

Products & Services
CUSTOM ENGRAVING by Crystal Factory
Custom engraving on any glass or crystal products whether you find it in our store OR not. IF you have some wine or spirits that you want engraved ...
Recommendations Given (17)
"Delicious Food!! "
"Staff is incredible and very informative."
Recent Activity

Diane from Crystal Factory Answered this on May 05, 2020
In my opinion when people started applying for these loans smart way to do it was to invert the pyramid and start from the bottom and work your way up. That way all of us Mom and pops shops would have gotten the money. The only loan we applied for was the  CARE...I didn't think about it until... (more) In my opinion when people started applying for these loans smart way to do it was to invert the pyramid and start from the bottom and work your way up. That way all of us Mom and pops shops would have gotten the money. The only loan we applied for was the  CARE...I didn't think about it until much later that we should applied for the PPP. Oh well it's done. I hope that we get to open up soon. 

Diane from Crystal Factory Answered this on April 15, 2020
Applied for the CARE Act haven't heard anything yet. Starting to get antsy and we were on a roll! Didn't apply through bank and I didn't think to ask our credit union. Hang in there Guys!! (more) Applied for the CARE Act haven't heard anything yet. Starting to get antsy and we were on a roll! Didn't apply through bank and I didn't think to ask our credit union. Hang in there Guys!!

Diane from Crystal Factory Answered this on September 26, 2019
I feel like our uniqueness caters to either generation. I know when we had our retail store and had more trinkets and crystal items and collectibles that the older generation was more drawn to that but over time...the younger generation may not like or want those things. I get several calls a day... (more) I feel like our uniqueness caters to either generation. I know when we had our retail store and had more trinkets and crystal items and collectibles that the older generation was more drawn to that but over time...the younger generation may not like or want those things. I get several calls a day to find out how to sell or who will buy it from me (customer says this). Customer Service is a biggie too! I think you can sell your items based on listening to the needs of your customer be it in the item itself or price point, connection to customer and putting your best foot forward. Customer Service is very important to me as I am a consumer myself! We rely on word of mouth for repeat business!

Diane from Crystal Factory Answered this on September 10, 2019
I would say it's better to have something on your website. Everyone has a budget. Not only that it opens to the conversations to deals that you can make...being flexible helps.  (more) I would say it's better to have something on your website. Everyone has a budget. Not only that it opens to the conversations to deals that you can make...being flexible helps. 

Diane from Crystal Factory Answered this on July 12, 2019
SURE (more) SURE

Diane from Crystal Factory Answered this on June 06, 2019
We don't market. I rely solely on doing a GREAT JOB and letting our work speak for itself. Customer Service is HUGE...so it's important to listen to the customer and make it all come to LIFE. Everything is word of mouth. (more) We don't market. I rely solely on doing a GREAT JOB and letting our work speak for itself. Customer Service is HUGE...so it's important to listen to the customer and make it all come to LIFE. Everything is word of mouth.

Our Recognition

We're highly recommended by locals on Alignable

Highly Recommended

By 5+ Local Business Owners!