Communication is key Cari, you are spot on there! I love taking the time to thoroughly explain our services, products, and varying options to our customers...especially with all the new, and sometimes over-whelming, technology. Walking through the different options in layman terms that really place the purchasing power in the consumer’s hands makes such a difference. They can truly choose the option that best fits their needs and scenario after one of our long discussions. When customers are spending large amounts of money, especially in the era of googling everything, they want to be informed and feel confident about their decision/investment. I know I do!