What is your current practice for customer service and is it only offered to past/current customers?
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Hi Jo,
Whether it is a new contact or someone one we have been doing business with of 40 years
I have found two very important rules. the first is timing. Respond quickly to requests. Don't let that e-mail sit in your in folder. Return that voicemail ASAP. Especially if it is a complaint!
Make everyone at ease and stay calm. First time customers are usually unsure of the way a company does things . . like process orders. Don't hurry thru the process. We have customers from all over the country and internationally as well. If they talk slow, talk slowly as well. Take the time to make sure they understand your company;'s way of working. But at the same time, don't be too wordy.
Hope this helps.
Whether it is a new contact or someone one we have been doing business with of 40 years
I have found two very important rules. the first is timing. Respond quickly to requests. Don't let that e-mail sit in your in folder. Return that voicemail ASAP. Especially if it is a complaint!
Make everyone at ease and stay calm. First time customers are usually unsure of the way a company does things . . like process orders. Don't hurry thru the process. We have customers from all over the country and internationally as well. If they talk slow, talk slowly as well. Take the time to make sure they understand your company;'s way of working. But at the same time, don't be too wordy.
Hope this helps.
1 Reply
Pamela Allen
from Paradigm Shift
Agree. If you've never seen or read 'Give 'em the pickle' it's one of my favorites.