Bankers, what system do you use to receive criticism from your clients?

Our members have the ability to send a secure message through on-line banking if they don't want to talk to us directly...however, I would prefer they come in and tell me face-to-face what the problem/issue is and allow me the opportunity to help them out. It's so much easier to deal with people directly.

Clients receive a survey. And are able to score the service and make coments. STrust also maintains a Facebook page.

We use Net Promoter - Surveys get sent out at end of process.

There is a link on our website

Everyone of my customers receives a survey via email or mail after a loan transaction rating myself, the bank, and our process. We also ask for their opinions on how to improve their experience.

We utilize survey calls and more recently email surveys where clients can provide their feedback for the bank to know what type of service our clients experience and how their perceive that. In addition, we also encourage clients to provide feedback to their local bank contact in order to be able to quickly action that.

We prefer face to face interactions and welcome praise or complaints that are brought to our attention. Everyone makes a mistakes and if they are not dealt with nothing can be accomplished.

Direct communication so that any issues can be resolved.

We utilize a Client Continuity Program that provides surveys and feedback