Lula offers 24/7 scheduling and coordination services, vast network of fully-vetted contractors, 30-day guarantee on every work order, real-time visibility into every work order, de-escalation, and the best support in the industry. All at no-cost to property managers. Want to find out how? Learn more at: Lula
I have used Latchel and can attest that it is a waste of money. I am not sure if the company as a whole is cutting corners to "maximize profit," detached from the concerns of property managers, etc., but the quality of its service evinces a deep disregard for customer satisfaction. I, too, was interested in Latchel and very optimistic about it at the start. I added Latchel to just a few of my properties to try it, but I quickly learned that 24/7 repair coordination is anything but.
Every step of Latchel's workflow is painful. The number of issues is so large I can't concisely describe them all now, but to summarize, Latchel is exceedingly slow to respond to all maintenance requests, including emergencies, and basically fails to communicate any information regarding the status of repairs. Of course, I speak from experience: as one example, I submitted a maintenance request that I eventually escalated to an emergency, but days passed without any action by Latchel. I had to call several dozen times to learn what was happening behind the scenes, only to discover that the "experienced property managers" at Latchel had been sitting on their hands. Thus, because I hired Latchel, the amount of work I had to do for a relatively straightforward task was multiplied--the exact opposite result Latchel promised. If I had just called a couple different handymen for quotes, the issue would have been fixed sooner and more professionally.
In conclusion, if you want to spend a nontrivial sum each month to make your life more difficult and your work more annoying, Latchel is one way of doing that. However, if you're not a fan of inefficiency, I recommend instead just using Angie's List or finding reliable vendors of your own.
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Answers (21-30)
We have not. We do have a service call center that we have used for years. What is the difference?
Liza
I have not nor do know any one that has !
Lula offers 24/7 scheduling and coordination services, vast network of fully-vetted contractors, 30-day guarantee on every work order, real-time visibility into every work order, de-escalation, and the best support in the industry. All at no-cost to property managers. Want to find out how? Learn more at: Lula
I have never heard of this.
Sorry I am not familiar with that service,
Thanks for reaching out
Elaine
No, Never heard of them.
I have not either.
I have not. I have a service local. Thanks.
I know we have not used them.
I have used Latchel and can attest that it is a waste of money. I am not sure if the company as a whole is cutting corners to "maximize profit," detached from the concerns of property managers, etc., but the quality of its service evinces a deep disregard for customer satisfaction. I, too, was interested in Latchel and very optimistic about it at the start. I added Latchel to just a few of my properties to try it, but I quickly learned that 24/7 repair coordination is anything but.
Every step of Latchel's workflow is painful. The number of issues is so large I can't concisely describe them all now, but to summarize, Latchel is exceedingly slow to respond to all maintenance requests, including emergencies, and basically fails to communicate any information regarding the status of repairs. Of course, I speak from experience: as one example, I submitted a maintenance request that I eventually escalated to an emergency, but days passed without any action by Latchel. I had to call several dozen times to learn what was happening behind the scenes, only to discover that the "experienced property managers" at Latchel had been sitting on their hands. Thus, because I hired Latchel, the amount of work I had to do for a relatively straightforward task was multiplied--the exact opposite result Latchel promised. If I had just called a couple different handymen for quotes, the issue would have been fixed sooner and more professionally.
In conclusion, if you want to spend a nontrivial sum each month to make your life more difficult and your work more annoying, Latchel is one way of doing that. However, if you're not a fan of inefficiency, I recommend instead just using Angie's List or finding reliable vendors of your own.