Have a strong practice mission and message. Then make sure that every person doing every job is adhering to your mission. Set obtainable and measurable goals. Then measure them Make a simple confidential survey for your patients to complete include every job description that the patient interacts with (call to schedule, wait for apt, greeting entering the office, wait to get in, physician visit, and person who scheduled return visit. Leave an open ended question. Do you have any suggestions for us to better serve you? This enables you to see where the break down is. Stay positive.
Answers (31-33)
Have a strong practice mission and message. Then make sure that every person doing every job is adhering to your mission. Set obtainable and measurable goals. Then measure them Make a simple confidential survey for your patients to complete include every job description that the patient interacts with (call to schedule, wait for apt, greeting entering the office, wait to get in, physician visit, and person who scheduled return visit. Leave an open ended question. Do you have any suggestions for us to better serve you? This enables you to see where the break down is. Stay positive.
I'm sorry I don't know anything about your business
You might consider a different model, such as direct primary care (see DPC Frontier for info)
Addiction medicine is a good skill- glad to help if interested
Manya Helman M