How do you deal with difficult agents?

Having just started in May, I am still a newbie agent. I have buyers who made an offer on a foreclosure. The seller’s agent sent an addendum that the buyers needed to sign in addition to the sales contract. However, she did not fill in the blanks before sending and it had additional terms she did not disclose previously. My buyers signed the parts they agreed to but would not sign some of the new terms that they did not agree to. I sent it back to her over a week ago. She has not responded to it. I don’t know if she has passed it onto the seller or what the status is. She seems more concerned about her sales statistics and going on weekend trips. She has been rude and condescending when speaking on the phone. How do you handle transactions with difficult agents?
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Answers (51-56)

I dont if they are selling and making money they are not difficult they are HAPPY

Business from Barrie, ON
Answered on Oct 5th, 2018

Having dealt with different personalities of this natire, I always remain professional and try to keep things light. In a case like this I would become firm but still professional. Dish back but always always remain professional. A conversation with the realtor’s broker for additional information or a heads up can sometimes prove to be a way of getting the ball rolling, so to speak. 

You need a good real estate manager. Call me at xxx-xxx-xxxx if you are working in the northern Colorado market. 

Have your broker call her broker. Dont get into a tit for tat situation

Great question!  I am very clear in my communication; I document all conversations; I request 'by-when' dates and times and follow through on completion of the actions promised.  If I can assist you in any way, please call ... xxx-xxx-xxxx
Ter

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