How do you go the extra mile for customers?

I am honest and if I do not know the answer, I will find it.  I avoid over promising clients, especially in an industry that gets more demanding for super-fast turnarounds while maintaining high quality.

You have to pay attention to details when going the extra mile for a customer. Because it’s not always about monetary service or labor. Many times if you pay attention to what the customer is telling you, it is possible to go the extra mile by simply saying the right thing at the right time, or doing the right thing at the right time. By paying attention to detail your customer knows that they are not just a number but that you actually truly care about them as an individual. 

The resume customer pays for a resume and cover letter built digitally, and I also

include a free PDF of this resume at no extra charger.

To go the extra mile, I do my best to make myself available in 'off hours' if clients come to me with an 'emergency' situation that has them in a dangerous mental space.  I also try to give as many options as possible (and details), so that my client has a perspective that provides greater opportunity to them.  I'll go to the mat for my clients - my intent is to help and understand, not only because that's my job, but because I think that's how we should be with each other.

I strive to find the best freight charges for shipping my customer orders.  Most people forget that shipping charges are on the same invoice and thus they come out of the same budget as is used for the promotional products purchased.   Likewise, I shop various factory sales and closeouts and offer those to my customers to help stretch their budgets.

I would have to say, I would put my self in there shoes.Take the time to be there for them, key is communication, eye contact at all times, be a good listener.  To what your customer needs.

At Lindsay Auction Service we go the extra mile to provide a good service for our clients, pay attention to the small things, be courteous, polite, don't argue, ask what else can we do for you. Tom Lindsay

Always give them more than they expected or paid for.

I actually find this question to be in poor taste; it presumes that there is some level of "good enough" that we might consider in our efforts for a client.  The truth is that the clients' needs dictate a starting point and, as much as possible, we work with the client to determine what they wish to accomplish within our abilities and resources and their environment.  One nice thing about the digital technology field is that we can often redefine that environment to better serve the clients and their needs and wants.  In addition, I find that we often expand our abilities and resources to provide a client with an appropriate solution.  This is not "the extra mile" in my opinion, it is simply what is appropriate for building a relationship with a client.

At Deaf Choice, Inc. we don't just "send an interpreter" to an assignment. We make sure we understand/know which mode of sign language the Deaf consumer needs (there are several, not just ASL/American Sign Language) and tailor the interpreter to that person's needs. Not all environments or needs are created equal.  We wouldn't send an experienced medical interpreter who has no experience with technical IT issues to a highly technical IT meeting; we send whoever is the best fit not only with language but with experience in a given field to the best of our ability. We also honor consumer request; if a business or Deaf person requests a specific interpreter we do our best to send that person if possible. If they are not available we still meet the need with someone highly qualified.  We want communication to be win/win all the time.