Do you believe it's okay to fire a customer?

It’s OK to “fire a customer”. You must have enough self-respect that to allow a customer to disrupt your business, and one who is apparently never happy with the product or service you provide, goes against your very being. Do you agree?
360 Comments

Answers (21-30)

I take great pride in providing excellent customer service to all the people I work with. Unfortunately, some people are just not going to be happy with anything and rather than allow them to repeatedly make you feel as if you aren’t doing the right thing, sometimes you have to fire a customer. And honestly, that is why we are in business for ourselves to bring our passions to life and if someone doesn’t appreciate that you simply have to move on! I love what I do and love it mainly because I love making my clients happy and feel important save your energy for those wonderful ones!

I absolutely believe that it is okay to fire a client.  I have had to do it, although only a couple of times in the 15 years I have been in business.
There is no doubt that you are going to have difficult clients once in a while and, as a business owner, I feel that you need to know how to work with all personality types.
However, I also believe that if a client is getting to where you can never satisfy them, complaining all the time, and getting to where you are putting more time and energy into trying to satisfy them then what you are getting paid for, it is time to politely and professionally tell them the business relationship you have is no longer working.
And you should NEVER, in my opinion, put up with a client intentionally being disrespectful and/or demeaning in any way.
You might lose a client, but you will gain your own self respect as well as the respect of others.

I just had to do that, not too long ago. He was from another country and wanted to pay me for editing in HIS currency, not US Dollars. That would have been one-quarter the pay for the same work. I explained that I get paid in US Dollars, seeing as this is the USA, but he didn't want to pay me the US cost. I had to tell him that I wished him well, but I wouldn't be able to work for him, as it wouldn't be financially worth my time. He wasn't happy and sent me some pretty nasty messages, but he got over it.


Business from Stockbridge, MA
Answered on Apr 19th, 2019

Of course it’s okay. Sometimes it’s necessary for your well being. It’s okay to protect yourself. Having said all that, be careful how you do this. Depending on your type of business, you can just walk away from them and not let them know that they’ve been fired. I’ve done that a few times. But be careful about burning bridges.

Actually I do.  Being a small business, the time and resources I devote to a client is “ all in”, and in the nature of our business (Renovations) it’s super important to be able to get a good reference or testimonial for the next client. I had one who would refuse to go online and comment, or fill out a comment card.... and that’s important to me since we did beautiful work and we needed to get those testimonies happening.  I did a lot of work there over several homes, and she always told me she was happy, paid her bill.   But I couldn’t get a referral I could post online so I had to divert my attention to clients who would so I could build my business. After a year of new clients I had several real testimonials and suddenly things took off.   

I have no ‘problem’ with that lady,  ( she was actually really wonderful) but it’s just that it was holding my business back considering all the resources it was talking to do her work.   I needed those proper testimonials for future business. 

Business from Fresno, CA
Answered on Apr 19th, 2019

Fire them deport them! I worked at a resort and the manger called security on a guest late at night, he in convinced other guest with loud music and yelling.

The next day, he started with me about telling his kids to stay away from some deer’s, i reported and that's when i found out he has been a problem.

They wanted to make the gust happy, but they were making even more guest unhappy.

So, at what point does a rude guest become more valuable then several other paying guests?

Totally, if customer is not willing to do his part or is over the top with demands that does not reflect your brand promises YES! There are many ways to do that tho.