Do you believe it's okay to fire a customer?

Yes. It is part ofthe business.   I had retired couple showed them over 20 houses.they are both specific on things yet they did not follow them. They ask to see only one level houses. Yet they go to see 2 level and walk ouout saying we dont like 2 level! Seem like trying to convince them selves over and over

You are entitled to fire them.  The client is entitled to fire you as well.  It goes both ways.  If this is something that is always happening with your clients, you should do more work up front on qualifying them before taking them on.  In my business, a small project takes as much upfront work as a large project.  Knowing the time and pre-project work needed, I turn down a lot of the smaller jobs.  Focus on the clients that understand the value of time and ROI.  The ones that don't understand these concepts usually turn out to be the ones you want to fire or have you wishing you didn't take on the client/project.

Absolutely!! Your time is money and much more important these days to focus on your customers that appreciate your services and respect your business, than those who are causing you to spin your wheels. I used to try and make everyone happy and there are just some customers who will never be happy no matter how much effort you put in. Totally ok to fire them and move on to those who are truly "partnering" with you in your success! Hope that helps! Carolyn
 

Yes!!!
One of my clients has a "Who do we vote off the island for the new year?" session at the first team meeting of December. Each one nominates a client and tells why they should go. When everyone has made their nominations, they make vote. Really helps the morale of team when they realize that the company does value their time and opinion.

Absolutely! As with any relationship it is a give and take. A proverbial two way street. After establishing the right level of mutual respect and understanding the roles each entity plays in the success of each others business, it is important to understand that from that point on it's a constant growth pattern for both sides. As in personal relationships, if one side grows more than the other, essentially growing apart, keeping a customer can be toxic. That growing apart can be many things, your business may grow and the customer no longer fits your ideal company type, or a fracture caused from internal or external forces, or your customer grows beyond your ability to service them, a sober look at the relationship is crucial in order to maintain your dignity and reputation. Keep in mind firing a customer should be a pleasant situation, not one full of negative emotions.

I totally agree that it is totally OK and sometimes necessary to fire a client.  A client may become a bigger pain than is what is worth.  They may also have a threat of suing for no reason.  I have fired a couple clients in the past.  I say that with a but because I would have never thought of firing a client unless I went to this one business seminar and one of the things they talked is firing a client/customer.  I think many small businesses don't realize it is sometimes a good idea to fire a client/customer.  It can help the moral of your self and your employees and even the bottom line.

Probably a little strongly worded for my taste but the answer is "Yes."  A few times I've dropped customers -- one time because a customer kept changing the deliverables without adjusting budget.  One time because a customer was simply an insufferable pain in the rump day after day and the project simply wasn't worth it.

It takes a lot but there are definitely times when a client simply isn't worth the headache.  I would say if you haven't fired at least one along the way, you probably haven't been in business that long.

Yes I agree!!!!

Not all customers are a good fit for all businesses. From my experience it is sometimes better to just walk away. Some clients can never be satisfied no matter what you say or do to salvage the relationship. Just know when & how to walk away. You may be better off with out their business.

In my line of business it isn’t about firing the person/client but helping them find a more compatible fit 

I agree that it’s okay to fire a customer.