I had a first time customer that purchased an item from me in July-2018.  She said that the item was not of good quality.  I went to the manufacture and told them what happen.  They replied that the customer  had the item to long to get a refund.  I told my customer what the manufacture said.  I didn't want to anger the customer so I agreed to  allow her to purchase the same jacket at half price and that she pay for shipping.  The customer was so excited.  I think we have to do anything necessary to satisfy our customers.  I love a satisfied customer.

David J