When you consider the question as one that you can ask, and how or what kind of depth of caring would you want in the answer that you would receive. Often-time customer service people simply want to handle the call and make themselves feel good about taking care of it. Customer Service is NOT about the CS Rep, it is about the person calling in for assistance that needs help. A smile is felt over the phone line, and attitude is easily discerned. It takes a special type of person to deliver Exceptional Customer Service. It's not for everyone!