In initial 15 minute phone call and/or emails I narrow the problems the client has, and email them a list of questions and request for documents in regard to that problem. They provide this documentation prior to the meeting understanding that both of our time is valuable. When we sit down for our first meeting, I have briefly reviewed the answers and the documents and am ready to discuss the facts and circumstances, law that effects them, and we start talking about the alternative solutions and the pros and cons of each. We discuss costs and the people involved, so the prospect can make an educated decision that is right for them to go forward. Many times the pricing is structured at phases in hopes that we can solve the problem quickly and to their satisfaction and time line. At all times we discuss how they can avoid this problem in the future. My goal is to build a relationship with my clients, help them think proactively, and make good decisions for them.