Do you think a function allowing your office phone to send texts to customers would increase your sales? Why or why not?
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Like all businesses, we HAVE to embrace social media platforms (um, I'm posting on a biz-related one... right.... now), because they are the future and the future is now. It's a good witch and a bad witch: it saves time and creates a very wide broadcast - but, biz professionals also get inundated with txt messages, so there's the risk of getting lost in the rush. Certain age groups (ahem, ME) still like a more direct, personal touch. If you have very specific clients you're wooing (for an event), send them a personalized, handwritten note. They'll remember you!