Do you have a customer retention strategy for your B2C service business?
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Build a close relationship with you clients. Customer feedback and make sure your workers are doing their job.
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Build a close relationship with you clients. Customer feedback and make sure your workers are doing their job.
Hello Blue Mop Clean, thank you for your answer. I absolutely agree with your comment but do you have a strategy implemented or in place to constantly reach out to your existing customer data base? Customer feedback is important especially after the job is complete but what if you haven't heard from a customer in 6 months to a year. Do you have a process in place to communicate with them?