I work in the relocation department as a quality assurance manager so my role is completely different from a real estate salesperson, I do have an inactive real estate license but never actually bought/sold. I've been in relocation for over 30 years in several capacities such as inventory management (hence the license), working for C21 JFC I've managed FDIC assets and have been an account manager for the Affinity accounts, and am now monitoring performance evaluations for B2B, Affinity and Corporate books of business. Haven't heard about 'CRM' until researching it earlier today. Sorry, thank you for your patience, time and consideration, byoung.