That businesses particularly in the service industry have stopped helping their customers enjoy their visit. Many have pulled nearly every “extra” service previously provided to the customer. Some hotels have stopped providing as many towels, another I visited charged $5.00/day extra if you had a second floor room and you wanted to use the elevator!!  Restaurants have eliminated one of maybe two of the previously offered side dishes. If there’s nothing to take away from the service provided then what businesses have done is raise prices to such an extent that for many customers they’ve had to eliminate most extras they previously enjoyed like a massage, facial. etc.