I certainly agree with all the reasons that have been stated.

However I have experienced the loss of a number of our valuable long time clients due to young new employees wanting to create change and hiring a new company with new age ideas.

It is often not what you have done wrong but that you have not brought innovation to your client.

I remember that when my son was breaking into the photography business in Niagara about 20 years ago, he soon had some of Niagara's top companies as his clients because he offered cutting edge digital services while I was still shooting on film. My quality was far superior but the clients cared more for the NEW look and possibilities of DIGITAL than the consistent quality work I was providing. Kristian soon left Niagara for Alberta and has been the Canadian Commercial Photographer of the Year 3 times already.

He has done extremely well in his business however he now feels the pressure to become very active in Social Media to avoid falling behind. New Trends may be what causes us to loose customers !!!