That was my thought as well when I paid to have the site built. I am so disappointed in the poor service that I paid good money for.

@Dawn - Sadly I've encountered this more times then I'd like. A client or potential client is jaded and got bad service from a previous vendor. That does not make what Myself, Ron or any of the others here are saying about how crucial it is for you to have a good website any less true. Your experience does highly just how important it is that you hire the right person or company to take care of your website and that you be willing to make sure you understand websites at least well enough to know when you're getting good service or bad.

There are a lot of great web developers out there. Sadly there are also a lot of bad ones out there too. It's sad that you found one of the latter and that your first experience in getting your business online was such a bad one. I hope you can connect with one of the good developers who truly cares about you and your business well being and is here to serve you more then just get your money.

To further Jason's point, your budget is key here. We don't know what you paid, and I assume you're unwilling to share that info. But, if you go cheap, you will get what you pay for. That doesn't mean it needs to break the bank. But, many go into these efforts not realizing the amount of work involved and are driven by an unrealistically low budget. I'm not suggesting that was the case with you.