We really try our best to think of each customer as a family member, and thus we (EARasers) truly care about making sure each and every wearer has the best fit and feel for their unique needs.  We welcome open communication and will do whatever it takes to ensure each wearer has the proper fit (SMART SEAL) and correct dB attenuation for their intended application.  This approach has been so very well received and we are so proud to regularly receive correspondences complimenting us on our customer care. Even in the most difficult situations, we strive to find a positive solution.  It's a Win-Win for everyone.