About Us
Phillips Plumbing & Mechanical, Inc. Specializes in residential plumbing and heating service, repairs, and replacements. We are VPI installers referred by National Grid for oil to gas, electric to gas and gas to gas boiler and furnace replacements. We recommend high efficiency equipment to save clients energy, get rebates, and 0% financing. We have true 24 hour service, offer club memberships for higher level service and free boiler and plumbing annual inspections. We also service many select commercial accounts and are referred by several property maintenance companies. Phillips also does remodeling for home owners and contractors.
How We Got Started
I opened my business in 1985 to make a better living for my family. At the same time, provide better service to people than I was used to seeing in the industry.
The products and services we offer
Recommendations Received (31)
"John Phillips completed an outside drainage job for me sometime ago. This resolved the flooding..."
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"John Phillips completed an outside drainage job for me sometime ago. This resolved the flooding issue I have been having on the front yard. "
"Phillips plumbing is the last plumber you will ever call. They are timely, efficient and can..."
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"Phillips plumbing is the last plumber you will ever call. They are timely, efficient and can take care of any plumbing need. Once you call them, you will find yourself filling out a 5 star review for them. "
Products & Services
Phillips Plumbing & Mechanical, Inc, is a National Grid VPI referred installer for natural gas equipment. We recommend RISE Engineering does a free...
we repair dripping faucets, leaking drain and water piping, replace faucets and tub/shower valves, repair and replace toilets, whole house re- pipi...
Toilet, faucet and shower leaks, water heaters, drain problems. Replacing fixtures, renovations to plumbing, 24/7 emergency service by calling 781-...
Recommendations Given (45)
"Dr Souza and the East Bay Innovative team are focused on preventative medicine and wellness. He..."
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"Dr Souza and the East Bay Innovative team are focused on preventative medicine and wellness. He has worked many years in conventional medicine, where patients came to him with an ailment that he could only prescribe a pill or treatment. He has told me I so many words,”an ounce of prevention is worth a pound of cure”. I highly recommend a consultation with him whether you have a sickness or just want to improve your health!"
"Bill helps people get the right mortgage at the best rates and terms, customized for individual..."
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"Bill helps people get the right mortgage at the best rates and terms, customized for individual needs. Whether your buying a home or refinancing, with excellent credit or marginal credit, he can help. Call him today to get pre-qualified for the mortgage you want!"
Recent Activity
Training. The plumbing and mechanical business rapid growth of technology and product requires ongoing training. To keep up, we have weekly technician meetings with various manufacturers reps. I believe investing in our techs translates into better service for our clients. Repeat clients and word...
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Training. The plumbing and mechanical business rapid growth of technology and product requires ongoing training. To keep up, we have weekly technician meetings with various manufacturers reps. I believe investing in our techs translates into better service for our clients. Repeat clients and word of mouth referrals have been the foundation of our business for over 30 years.
In 1985 I had no intention to start my business, but the company I worked for told me they could never afford to pay me more than $10/hr as a master plumber because they couldn’t raise their prices. I had a wife and one year old and my wife was expecting. I liked my employer, but the money was...
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In 1985 I had no intention to start my business, but the company I worked for told me they could never afford to pay me more than $10/hr as a master plumber because they couldn’t raise their prices. I had a wife and one year old and my wife was expecting. I liked my employer, but the money was never going to work. The building business was booming, so to my wife was nervous, I decided by working for building contractors ( none that worked with my former employer). I had a passion for doing quality work and took pride with the completed job. I learned much about the business part of the trade and in 1999 switched to the repair, replacement, and remodeling of plumbing and heating. I still have a passion for good workmanship, but also the best service for our clients and 15 coworkers. We all strive for excellence and continually ask ourselves “what’s in the best interest of our clients”
We schedule plumbing and heating inspections by phoning out to our clients. We will say “we see you haven’t had you safety inspection yet this year. This is a great time to assure your plumbing and heating is working so you do t have any breakdowns”. We also have many technician recommendations...
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We schedule plumbing and heating inspections by phoning out to our clients. We will say “we see you haven’t had you safety inspection yet this year. This is a great time to assure your plumbing and heating is working so you do t have any breakdowns”. We also have many technician recommendations to call out and book calls.
Networking is a way to get word of mouth referrals which are the best kind. Meeting face to face increases the chances of opportunities
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Networking is a way to get word of mouth referrals which are the best kind. Meeting face to face increases the chances of opportunities
1 Reply
Monthly service does not apply in the plumbing and heating business. On average, our clients call us every 2 plus years. We recommend annual inspections of the plumbing and heating systems with a preventative maintenance mind set. We also send mailings twice a year with helpful tips. The idea is...
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Monthly service does not apply in the plumbing and heating business. On average, our clients call us every 2 plus years. We recommend annual inspections of the plumbing and heating systems with a preventative maintenance mind set. We also send mailings twice a year with helpful tips. The idea is to keep us top of mind for clients WHEN they need our services. Most of our clients call us again and again over years with very low pressure sales tactics. Things break, people call us, we answer the phone 24/7 and get a technician to solve the problem to their door. I guess you call that customer service!
We do not offer direct incentives to people that refer us. We send gift certificates to a restaurant we work with and simple thank you cards for the referral. We have looked at various programs to reward referrals from clients and our technicians, but haven’t found...
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We do not offer direct incentives to people that refer us. We send gift certificates to a restaurant we work with and simple thank you cards for the referral. We have looked at various programs to reward referrals from clients and our technicians, but haven’t found anything that feels right. We are very busy, we believe, because of the quality of work and customer service we provide. To be cont...
There is a shortage of qualified people who don't mind physical work. Many trades people go into business for themselves once they get licensed. I have not had that experience over the 33 years in business, because we compensate our people well. Of our 11 techs, 5 are in their 20's and doing...
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There is a shortage of qualified people who don't mind physical work. Many trades people go into business for themselves once they get licensed. I have not had that experience over the 33 years in business, because we compensate our people well. Of our 11 techs, 5 are in their 20's and doing well. We are always interviewing applicants and have a short list to hire if a position becomes available. We have weekly tech trainings on various subjects to improve our staff. They aren't lined up out the door, but with work, they are out there.
There is no discount on install bid jobs because our margin is as low as we will go to (hopefully) make a modest profit. We discount our club members on repairs and perform free annual inspections on their plumbing and heating systems. Other coupons are used to aquire new clients and retain...
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There is no discount on install bid jobs because our margin is as low as we will go to (hopefully) make a modest profit. We discount our club members on repairs and perform free annual inspections on their plumbing and heating systems. Other coupons are used to aquire new clients and retain existing. Our service pricing is different due to productivity and coupons are built in as part of the marketing budget. People like coupons and we also have a friends and family discount.
My company has been a member of the BBB for many years. We have a large sign in the front window. I think it is another layer of credibility. We have had a few inquiries to them over the years. It's a very small piece of our marketing budget. At one time, we got brochures from them and handed...
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My company has been a member of the BBB for many years. We have a large sign in the front window. I think it is another layer of credibility. We have had a few inquiries to them over the years. It's a very small piece of our marketing budget. At one time, we got brochures from them and handed them to our clients and asked to post reviews. We got away from that. This question may prompt me to do that again.
