What was the key ingredient you had in getting your best client?

Answered by:

Benton Taylor

Highly recommended
Choice Floors/BTK Installation
8 Questions answered
Answered on September 28th, 2018

Treating our clients how we want to be treated.  We believe strongly in communication!  In an era where we have so many options for communication, it’s ironic how many clients tell us that it’s the timely returned call, e-mail, text, that made them decide to use our company or continue to use our services repeatedly.  Many of my competitors refer to the adage “Don’t sweat the small stuff”- We have built our best relationships doing exactly opposite of that!  Our customers want to feel like they are our only concern, regardless of how big or small of an account they are.  Catering to the smallest needs of our customers builds great relationships, and often opens doors to great opportunities!

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