The idea is to understand the needs of my clients on a personal and detailed level and to check in with them on a regular period. I become attached very quickly and I am a huge advocate for paying it forward. I am more concerned about helping people than making money which is probably why I am not rich or hugely successful.
The key first and foremost is to anticipate their needs. Always put yourself in their position. Ask yourself how would I want to be treated? Lastly, provide them with an unforgettable experience; blow them away with kindness, courtesy, beng authentic and don't forget everyone makes mistakes.… If you do, just admit and fix it as soon as humanly possible.
Exceptional customer service means different things to different clients. There's no single thing that we can check the box and say, "there, I've done it again, exceptional customer service ..."
Being truly exceptional usually goes hand in hand with knowing your customer personally. Become personal, don't be afraid to show your personality. Listen to any and all clues in the voice of your client to pick up on missed clues as to how they're feeling.
Lastly, be kind. We don't see kindness enough, even if it's just a common courtesy, try to be kind. If the client is having a hard time, there's no need to add to their miseries just because you can. Take it easy. Understand their point of view. Acknowledge their point of view.
As a Registered Physical Therapist and osteopathically-oriented manual therapist, my sessions are always one-on-one, addressing the whole body each appointment, and providing home advice and recommendations to patients in order to reinforce their recovery process that a session provides. Hands-on therapy, based on extensive experience and knowledge of the body's anatomy and physiology enhances the patient's understanding and allows me to work as a"team" with a patient!
A Doctor I interned with in St. Louis always said, "Be there for your patients and they will be there for you." So that means often changing the doctor's schedule to help the patient instead of sticking to rigid appointment times.
Every piece of music or every audio project that leaves the Sweet Spot Studio represents our work. Doing our best for each project is not a matter of providing a service. It is putting our name on a work of art destined to be shared with fans again and again. Every day we go on record. Every day we have to live up to our own standards. When we do our clients are happy and we are too.
I listen to my client as to what they want for their project and then I deliver. If something else needs to be done then I follow through with the client's adjustments and complete the project to their absolute satisfaction. It's all about listening and then delivering what the client asked for. As a voice actor that is my job.
I put myself in the customer's shoes AND think of what they want/need but haven't asked for/about and deliver on that as well. Using my listening skills I usually am able to 'read between the lines' as direct them to other support they might need in the event that I don't have the expertise. I also have - 'the buck stops here' mentality which is especially helpful when a customer has been re-directed one too many times or keeps getting voice mails instead of a live person.
Business from Pomona, CA
Answered on Oct 13th, 2017
In order to survive in today's economy, my moto has always been: "helping our customers/clients" who want to advertise with us. We are a very unique "monthly" bilingual news publication and to keep our ad costs affordable, we work out of our home. We are also mobile and IF a client wants to meet with us regarding advertising, I usually try to suggest meeting at a restaurant or their place of business. Our paper is nearly 40 years old and we operate with NO staff. Just myself and our publisher. So Cal is a very expensive place to live and work at. We network with other people and business owners by attending a monthly networking luncheon every 2nd Wednesday of the month. We have never missed one networking luncheon. Networking with other business owners is very important. I have Chamber members reaching out to me for help and I do the best I can. If you don't work with your clients to help them succeed in anyway you can, they will not return. Word of mouth is also very important. Just food for thought.
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Answers (131-140)
The idea is to understand the needs of my clients on a personal and detailed level and to check in with them on a regular period. I become attached very quickly and I am a huge advocate for paying it forward. I am more concerned about helping people than making money which is probably why I am not rich or hugely successful.
The key first and foremost is to anticipate their needs. Always put yourself in their position. Ask yourself how would I want to be treated? Lastly, provide them with an unforgettable experience; blow them away with kindness, courtesy, beng authentic and don't forget everyone makes mistakes.… If you do, just admit and fix it as soon as humanly possible.Exceptional customer service means different things to different clients. There's no single thing that we can check the box and say, "there, I've done it again, exceptional customer service ..."
Being truly exceptional usually goes hand in hand with knowing your customer personally. Become personal, don't be afraid to show your personality. Listen to any and all clues in the voice of your client to pick up on missed clues as to how they're feeling.
Lastly, be kind. We don't see kindness enough, even if it's just a common courtesy, try to be kind. If the client is having a hard time, there's no need to add to their miseries just because you can. Take it easy. Understand their point of view. Acknowledge their point of view.
As a Registered Physical Therapist and osteopathically-oriented manual therapist, my sessions are always one-on-one, addressing the whole body each appointment, and providing home advice and recommendations to patients in order to reinforce their recovery process that a session provides. Hands-on therapy, based on extensive experience and knowledge of the body's anatomy and physiology enhances the patient's understanding and allows me to work as a"team" with a patient!
A Doctor I interned with in St. Louis always said, "Be there for your patients and they will be there for you." So that means often changing the doctor's schedule to help the patient instead of sticking to rigid appointment times.
Simple, listen to your client or customers needs! You have two hears, one mouth, use your ears twice as much as you do your mouth!
Every piece of music or every audio project that leaves the Sweet Spot Studio represents our work. Doing our best for each project is not a matter of providing a service. It is putting our name on a work of art destined to be shared with fans again and again. Every day we go on record. Every day we have to live up to our own standards. When we do our clients are happy and we are too.
I listen to my client as to what they want for their project and then I deliver. If something else needs to be done then I follow through with the client's adjustments and complete the project to their absolute satisfaction. It's all about listening and then delivering what the client asked for. As a voice actor that is my job.
I put myself in the customer's shoes AND think of what they want/need but haven't asked for/about and deliver on that as well. Using my listening skills I usually am able to 'read between the lines' as direct them to other support they might need in the event that I don't have the expertise. I also have - 'the buck stops here' mentality which is especially helpful when a customer has been re-directed one too many times or keeps getting voice mails instead of a live person.
In order to survive in today's economy, my moto has always been: "helping our customers/clients" who want to advertise with us. We are a very unique "monthly" bilingual news publication and to keep our ad costs affordable, we work out of our home. We are also mobile and IF a client wants to meet with us regarding advertising, I usually try to suggest meeting at a restaurant or their place of business. Our paper is nearly 40 years old and we operate with NO staff. Just myself and our publisher. So Cal is a very expensive place to live and work at. We network with other people and business owners by attending a monthly networking luncheon every 2nd Wednesday of the month. We have never missed one networking luncheon. Networking with other business owners is very important. I have Chamber members reaching out to me for help and I do the best I can. If you don't work with your clients to help them succeed in anyway you can, they will not return. Word of mouth is also very important. Just food for thought.