Customer Service is the key to continued growth for your business. Your products may be similar to your competitors, but your personal customer service will always make the difference.
1. Communicate with them regularly. Send articles of interest to them and their industry; Reinforce your industry with articles and blogs that demonstrate to them their investment was a good choice.
2. Always exceed expectations.
3. Remember important dates in their lives; birthdays, anniversary, etc and send them notes that you remembered.
4. Invite them to sit at your table at the Chamber luncheons.
5. Dont wait to the end of your contract to work on renewals. Do that on a weekly basis by visiting regularly and talk about the success of their campaign.
6. If a problem arises, acknowledge it and fix it immediately.
Just think about the last business you were in and were WOWED by their service. It's not difficult as, unfortunately, these days most people have never experienced exceptional customer service. I'm in the work footwear business. We try to measure every customer's feet. When's the last time you had your feet measured? A lot of times, it's the small things that make a big difference in the customer's mind.
I know it sounds simple, but exceptional service starts with basic courtesy and manners...treat people the way they want to be treated. Each customer is the purpose of your day, not an interruption of it. They biggest element is customer service consistency, if you deliver truly exceptional customer service to a customer three times in a row and then let them down on the fourth visit/interaction you've lost them. Customer service cannot be a gimmick or a buzz phrase, it has to be in your cultural DNA or you will not succeed as an exceptional customer service provider. Customer Service, easy to say, hard to do!
The bar has been set so low today with poor customer service that if you are polite, straightforward and you say what you will do and do what you say you are ahead of the game. The key is making sure your employees understand the importance of consistently delivering great service. You have to train for it, monitor it, celebrate it and give corrective feedback when it doesn't happen. It has to become part of your culture.
I have lived in the area since 1994, and I feel confident in helping families in relocating to this area, or in helping sellers/buyers get through the selling/buying process as easily as possible. I make every effort to be sure all details are taken care of, and keep the client and customer informed at all times. Ruth Hamilton, Realtor, Coldwell Banker LinWood Real Estate.
Firstly, always treat every job as if it is the very first job you won from a new client - it's your one chance to get it right!
Secondly, give your clients solutions not problems, one of my clients said to me "What I like about you Steve is that you don't call me and tell me there's a problem, you call me and tell me what you've done to solve the problem"
Thirdly, be honest, don't BS anybody, as it will come back and bite you.
Finally, don't buy business, charge a fair price and walk away from anyone who wants a discount or deal - it is hard to do, but you then make sure you have the time to devote to genuine customer service - and genuine customers!
The customer must always feel their needs are always taken care of instantly since they are paying for a product or service. Especially in a courteous way. In doing this, they're more likely to return in a supply and demand environment where making the customer feeling specially attended to will usually be reciprocated in their return to the service or whatever supply center they first attended and the reason for their initial visit.
Business from Nanaimo, BC
Answered on Oct 9th, 2017
The human skill of listening is absolutely crucial to the evidence of exceptional service provided to any customer in any field. If the customer does not feel that they have been properly heard, having to repeat themselves, or having to explain in extensive detail things they have trouble explaining themselves, they will definately not return.
If excellent service is not provided, you will be out of business in a second. My two main clients have dealt with me since 1984 and 1992 respectively. They have given me my bread and butter all these years, in addition to referring other clients. Service beyond the call of duty is what must be given at all times.
2. Answer phone calls or return them within the hour if at all possible.
3. Own up to your mistakes and admit when you are wrong; and learn from that.
4. If you don't know the answer, find out the correct one.
5. Communicate, communicate, communicate
6. Never stop learning
7. Enjoy what you are doing.
8. Listen to you client. What you think they want may not always be what you think they want.
9. Get to know your client. Find something you have in common with them. People like to work with people like themselves. If you listen you will find something.
10. Ask for feedback.
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Answers (11-20)
Customer Service is the key to continued growth for your business. Your products may be similar to your competitors, but your personal customer service will always make the difference.
1. Communicate with them regularly. Send articles of interest to them and their industry; Reinforce your industry with articles and blogs that demonstrate to them their investment was a good choice.
2. Always exceed expectations.
3. Remember important dates in their lives; birthdays, anniversary, etc and send them notes that you remembered.
4. Invite them to sit at your table at the Chamber luncheons.
5. Dont wait to the end of your contract to work on renewals. Do that on a weekly basis by visiting regularly and talk about the success of their campaign.
6. If a problem arises, acknowledge it and fix it immediately.
Just think about the last business you were in and were WOWED by their service. It's not difficult as, unfortunately, these days most people have never experienced exceptional customer service. I'm in the work footwear business. We try to measure every customer's feet. When's the last time you had your feet measured? A lot of times, it's the small things that make a big difference in the customer's mind.
I know it sounds simple, but exceptional service starts with basic courtesy and manners...treat people the way they want to be treated. Each customer is the purpose of your day, not an interruption of it. They biggest element is customer service consistency, if you deliver truly exceptional customer service to a customer three times in a row and then let them down on the fourth visit/interaction you've lost them. Customer service cannot be a gimmick or a buzz phrase, it has to be in your cultural DNA or you will not succeed as an exceptional customer service provider. Customer Service, easy to say, hard to do!
The bar has been set so low today with poor customer service that if you are polite, straightforward and you say what you will do and do what you say you are ahead of the game. The key is making sure your employees understand the importance of consistently delivering great service. You have to train for it, monitor it, celebrate it and give corrective feedback when it doesn't happen. It has to become part of your culture.
I have lived in the area since 1994, and I feel confident in helping families in relocating to this area, or in helping sellers/buyers get through the selling/buying process as easily as possible. I make every effort to be sure all details are taken care of, and keep the client and customer informed at all times. Ruth Hamilton, Realtor, Coldwell Banker LinWood Real Estate.
Firstly, always treat every job as if it is the very first job you won from a new client - it's your one chance to get it right!
Secondly, give your clients solutions not problems, one of my clients said to me "What I like about you Steve is that you don't call me and tell me there's a problem, you call me and tell me what you've done to solve the problem"
Thirdly, be honest, don't BS anybody, as it will come back and bite you.
Finally, don't buy business, charge a fair price and walk away from anyone who wants a discount or deal - it is hard to do, but you then make sure you have the time to devote to genuine customer service - and genuine customers!
The customer must always feel their needs are always taken care of instantly since they are paying for a product or service. Especially in a courteous way. In doing this, they're more likely to return in a supply and demand environment where making the customer feeling specially attended to will usually be reciprocated in their return to the service or whatever supply center they first attended and the reason for their initial visit.
The human skill of listening is absolutely crucial to the evidence of exceptional service provided to any customer in any field. If the customer does not feel that they have been properly heard, having to repeat themselves, or having to explain in extensive detail things they have trouble explaining themselves, they will definately not return.
If excellent service is not provided, you will be out of business in a second. My two main clients have dealt with me since 1984 and 1992 respectively. They have given me my bread and butter all these years, in addition to referring other clients. Service beyond the call of duty is what must be given at all times.
1. Under promise and over deliver.
2. Answer phone calls or return them within the hour if at all possible.
3. Own up to your mistakes and admit when you are wrong; and learn from that.
4. If you don't know the answer, find out the correct one.
5. Communicate, communicate, communicate
6. Never stop learning
7. Enjoy what you are doing.
8. Listen to you client. What you think they want may not always be what you think they want.
9. Get to know your client. Find something you have in common with them. People like to work with people like themselves. If you listen you will find something.
10. Ask for feedback.