The best way I have of getting feedback from my customers is to ask for it. You often get what you ask for and rarely get what you don't ask for. I keep in touch with my customers and I talk to them all the time. when I am talking with them I simple ask, "What do you think about this or that ?" "How is this working for you ?" "What are your customers saying about this product?"
My customers have always been upfront in answering the questions and they often lead into more sales as well as ways to make our relationships work even better.
I have tried post cards, flyers and inserts and have found them of little use and too expensive. I have had limited results by adding one or two questions to the order form but nothing like the response to talking to them.
Absolutely. I also ask for referrals too. It's important to find out what you did right and what you didn't do right or could improve on. It's a continuous leaning process for everyone.
I set the expectation that I will be requesting feedback throughout the process along with asking for referrals from their friends, family and anyone they might meet that needs our Real Estate Brokerage services.
Even then it's often hard to get without bribing them. LOL
First of all, I let them know at the closing that I will be sending them a feedback referral form. I email them links to feedback pages and then text them a follow up to let them know to expect it in their email box.
Answers (1-10)
Just ask them...
Sometimes they offer and other times I ask if they are satisfied would they mind giving me a referral or recommendation.
I ask for feedback and referrals from customers by text, email or a call. A referral makes the customer part of my Cookie Monster Club!
You ask for it; there are ways to invite them to help you grow your business; people by nature want to help.
The best way I have of getting feedback from my customers is to ask for it. You often get what you ask for and rarely get what you don't ask for. I keep in touch with my customers and I talk to them all the time. when I am talking with them I simple ask, "What do you think about this or that ?" "How is this working for you ?" "What are your customers saying about this product?"
My customers have always been upfront in answering the questions and they often lead into more sales as well as ways to make our relationships work even better.
I have tried post cards, flyers and inserts and have found them of little use and too expensive. I have had limited results by adding one or two questions to the order form but nothing like the response to talking to them.
Absolutely. I also ask for referrals too. It's important to find out what you did right and what you didn't do right or could improve on. It's a continuous leaning process for everyone.
I set the expectation that I will be requesting feedback throughout the process along with asking for referrals from their friends, family and anyone they might meet that needs our Real Estate Brokerage services.
Even then it's often hard to get without bribing them. LOL
First of all, I let them know at the closing that I will be sending them a feedback referral form. I email them links to feedback pages and then text them a follow up to let them know to expect it in their email box.
Ask them for it!