What are the best times to call on your leads?

The best time to call varies by your Geographic location and type of Lead. When I worked on Long Island , NY we generally called in the evening 6:30PM-10PM. Long Island is a Commuter area, people were at work before then. In East Tennessee, you can call during the day and people prefer to see you during the day or EARLY evening.  Seniors you called during the day but try to avoid meal times and no later than 8PM. Again It depends on where you work and the type of Lead.

Hi Steve,

The times to call a person is different than the time to call a company. Most companies are going to be available from 8-5 or 6pm. It depends on who you want to speak to. If you are trying for the owner of the company the earlier the better. It is more difficult if he comes in late to work. I am going to suggest that his office manager might be a better person to get a message to the boss. I have found that when I send an email to the company the owner doesn't always get it. His secretary opens his mail. To reach the owner it is almost easier to stop in and try to make an appointment with him about the topic you are presenting. Two problems. One he might not see you (most of the time that's true) Two, you might go for the "I don't want to see him but when would the best time be to speak with him about_____".

I noticed that you work the mortgage protection Market. That tells me that you want to speak with new or refinanced home owners. Here in Florida, people use their phones as a screening device. It is very difficult to get through. You might try calling, getting the tape message, hang up and redial. Do that 3 times in succession-Maybe it will work for you. For me, not so much. I find going over to the house and knocking on the door to be more satisfying. You can do that cold or with a lead. Most agents hate that way of prospecting, but if it works why not. Phone call times are either in the morning early or at night up to 9pm. I hate to call around dinner time People get really antsy about having that meal interrupted. It's like interrupting a dog with his bone. You might get your leg bitten.

Do people forget that they asked for information? Yes they do. I have taken a lead with the prospects signature, knocked on the door and had to argue with them that the signature is theirs. Just incredible. In Vegas perhaps the phones work well. In Florida not so much. If you want to work the phones, get a large stack of leads,clear your desk and begin dialing. If you hit the voice mail block don't get discouraged. Put those on the side, at the end of the session arrange them geographically and the next day and plan a day in the field. If you knock on the door the worst that can happen is no one is at home. But if you get them in -you're a winner!  All the best, Elliot

I am not certain , if there is a best time to call a lead and that is why I prefer referrals. I specify that a referral, where my referral has already been called, hopefully by the person referring me, is preferred over a lead. Often I am first called by my referral, if the reference is done well.                

As quickly as possible is the way to call leads requesting info. If it's cold calling, lunch works. It also depends if you calling businesses or individuals and the specific industry (don't try calling restaurants in the middle of lunch rush!)

Call reluctance is totally normal! My advice would be to remember that you're there to help. Remind them that you're calling to help with XYZ information that you understand they were requesting. If they refuse your help, at least you tried... Just feel a little sorry for them and move on to help the next person.

It is of utmost importance to find out who the decision maker is or you may be wasting time. In addition once you know that there should not be any butterflies if you know what I mean. If you have a lot of trouble getting   information chances are good the lead is more a suspect than a prospect. Don't spin your wheels.

I find that there is no magic time to call a potential customer. What is most important is when you get them on the phone is to get them to commit to an in person appointment.

I have found that lunch time and after 3 pm are the best times to call on leads.

Hi  Steve:

Now, any time before 9 pm

Please advise your phone number because sometimes I don't answer out of province incoming calls. Thanks.

Ask quickly as possible