Reputation. As picture framers, our policy is that every customer leaves happy. That includes the best selection, quality and price. Sadly, every framer has had a disaster and we have had a few during our forty-four years in business. Once, we concluded a piece decided it was more favourable to try living on Mars because it simply vanished from our shop. I informed the customer. She wasn't impressed. I apologized for leaving the key in the ignition of our space craft... (more)