How do you educate your clients on the remodeling or renovation project to feel comfortable before the work has begun?
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Address any concerns quickly and professionally. Explain the process from start to finish and in detail. Have identification and licensing and be honest from the start. What you quote is what they pay. If you are passionate about what you do it shows confidence and that helps relieve tension from the start. Only do what they want you to do unless they give you creative freedoms. :)