How do you deal with established customers/clients who do not return phone calls or emails?
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Guess it depends on the kind of business you are in. The new normal appears to be ignore communication unless they actually need something. I don't spend any time worried about it. If I am lucky those that stray get burned in the pocket book and come back with a better attitude. No matter what I keep my focus on existing jobs and finding new clients to replace those that fall off.