Good question? I let them know at the beginning of the project that I would like their buy in on asking them questions about response rates, closing rate, how they are tracking and ROI during the entire project. I let them know that this allows us to tweak the marketing campaign as we go along. Somewhere in the middle of the project I ask them if they are 'good' or 'ok' with me writing a testimonial on their behalf for them to edit and sign. So for I am 100%. If I ask them to write a testimonial or review it is less likely to happen. So now I have a digital file full of testimonials/reviews that I can use for anything. A third party endorsement can often times make the difference between a project and no project.
I do not ask for reviews. Instead I ask for testimonials I can use to promote in a variety of ways. I also use a simple 4 question survey e-mail I send out via Survey Monkey that only takes 4 clicks of their time and has a place for a testimonial if they choose to leave one. If you pay for a Yelp account that is great so you can address any bad reviews and make amends with unhappy clients or competitors sabotaging you ;-) Otherwise, do not sign up your business with Yelp.
I have a separate page on Facebook for my business… When I’m looking to build my numbers… I ask people to share my page, like and follow and when I hit a certain number I will do a drawing. Right now I’m at 930 likes and follows and I’m probably going to do a drawing soon for at least nine prizes. If you offer them something free… People will come running.
Your reputation of giving good customer service, will keep spreading if anyone ever needs a referral. You’ll be their number one pick.
First stand out in the job we do then ask. We have 160 reviews, 100% 5 star. Anybody who googles Home Inspector in Rochester Mi calls us! We also automatically send out an email with a link to our google my business page. We mention the email when reviewing the findings of our Inspection so people are looking for it. Reviews are gold, especially to Millenials!
The most important thing to do is give them something good to say about you, your service, your product and your company. Go above and beyond so that they are happy to give you a glowing (and detailed) review. I try my best every quarter to get enough positive reviews to achieve Certified Status on DealerRater, our primary third party auto review site. 2 years ago Five Star Ford NRH was rated TOP DEALER IN THE US (over 5,000 competitors). We are also consistently the #1 Ford Dealer in the US and in Texas. Be sure to have your customers fill in the areas where they can write something unique and meaningful about their great experience.
Business from Edwardsville, IL
Answered on Aug 10th, 2018
Great question! I swapped out review sites for the boilerplate at the bottom of my receipts, and asked the staff to physically highlight one when they give it to the customer. I got this idea from book that said a personal "ask" is the most effective way to get a review. Unfortunately I cannot report results because, so far as I can tell, nobody is doing it and I'm a "pick your battles" kind of guy.
Would you shake someone's hand without looking them in the eye? If someone shook your hand without looking you in the eye, how would you feel? I prefer that someone ask me for a testimonial face-to-face...whether I know them well and we have already built a lasting relationship, or if this is a first-time meeting. There is something about the moment in which you both feel connected that asking for a testimonial is a natural outcome. Go for it. Rehearse if you must, but go for it. And always say thank you.
Since in the print business, most of the prepress is done before the project gets to me. Therefore, my markup is lower than in prior years. Giving the customer a fair price leads to more orders from others. The best advertising is word of mouth from a customer to others. That is the secret. The customer will do the advertising for you at no charge. Try it IT WORKS! Be fair with your business transactions and they will come.
The simplest way is to ask. If you don't ask the answer is always no. If you ask and they don't do it there is more than one reason. 1. They do't know you well enough to give you the review. 2. They didn't like the transaction or outcome but they don't want to hurt you 3. They have never been asked. When someone does not do business with me I always ask why and then I ask for a referral to someone who may be interested in my business. It seems to work! Try it.
Social media is a way of business today and reviews are vital to our success. As a Spa owner we actually depend upon our reviews...especially with travelers coming through our city. We subscribe to a booking site that sends an opportunity to review the service received to recently visited guests. In addition, we have brightly colored collateral framed and placed strategically throughout our facility asking for online reviews of their “Spa 131 Experience.” We have garnered much success through these efforts.
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Answers (211-220)
Good question? I let them know at the beginning of the project that I would like their buy in on asking them questions about response rates, closing rate, how they are tracking and ROI during the entire project. I let them know that this allows us to tweak the marketing campaign as we go along. Somewhere in the middle of the project I ask them if they are 'good' or 'ok' with me writing a testimonial on their behalf for them to edit and sign. So for I am 100%. If I ask them to write a testimonial or review it is less likely to happen. So now I have a digital file full of testimonials/reviews that I can use for anything. A third party endorsement can often times make the difference between a project and no project.
That's my 2 cents...
I do not ask for reviews. Instead I ask for testimonials I can use to promote in a variety of ways. I also use a simple 4 question survey e-mail I send out via Survey Monkey that only takes 4 clicks of their time and has a place for a testimonial if they choose to leave one. If you pay for a Yelp account that is great so you can address any bad reviews and make amends with unhappy clients or competitors sabotaging you ;-) Otherwise, do not sign up your business with Yelp.
I have a separate page on Facebook for my business… When I’m looking to build my numbers… I ask people to share my page, like and follow and when I hit a certain number I will do a drawing. Right now I’m at 930 likes and follows and I’m probably going to do a drawing soon for at least nine prizes. If you offer them something free… People will come running.
Your reputation of giving good customer service, will keep spreading if anyone ever needs a referral. You’ll be their number one pick.
First stand out in the job we do then ask. We have 160 reviews, 100% 5 star. Anybody who googles Home Inspector in Rochester Mi calls us! We also automatically send out an email with a link to our google my business page. We mention the email when reviewing the findings of our Inspection so people are looking for it. Reviews are gold, especially to Millenials!
The most important thing to do is give them something good to say about you, your service, your product and your company. Go above and beyond so that they are happy to give you a glowing (and detailed) review. I try my best every quarter to get enough positive reviews to achieve Certified Status on DealerRater, our primary third party auto review site. 2 years ago Five Star Ford NRH was rated TOP DEALER IN THE US (over 5,000 competitors). We are also consistently the #1 Ford Dealer in the US and in Texas. Be sure to have your customers fill in the areas where they can write something unique and meaningful about their great experience.
Great question! I swapped out review sites for the boilerplate at the bottom of my receipts, and asked the staff to physically highlight one when they give it to the customer. I got this idea from book that said a personal "ask" is the most effective way to get a review. Unfortunately I cannot report results because, so far as I can tell, nobody is doing it and I'm a "pick your battles" kind of guy.
Would you shake someone's hand without looking them in the eye? If someone shook your hand without looking you in the eye, how would you feel? I prefer that someone ask me for a testimonial face-to-face...whether I know them well and we have already built a lasting relationship, or if this is a first-time meeting. There is something about the moment in which you both feel connected that asking for a testimonial is a natural outcome. Go for it. Rehearse if you must, but go for it. And always say thank you.
Since in the print business, most of the prepress is done before the project gets to me. Therefore, my markup is lower than in prior years. Giving the customer a fair price leads to more orders from others. The best advertising is word of mouth from a customer to others. That is the secret. The customer will do the advertising for you at no charge. Try it IT WORKS! Be fair with your business transactions and they will come.
The simplest way is to ask. If you don't ask the answer is always no. If you ask and they don't do it there is more than one reason. 1. They do't know you well enough to give you the review. 2. They didn't like the transaction or outcome but they don't want to hurt you 3. They have never been asked. When someone does not do business with me I always ask why and then I ask for a referral to someone who may be interested in my business. It seems to work! Try it.
Social media is a way of business today and reviews are vital to our success. As a Spa owner we actually depend upon our reviews...especially with travelers coming through our city. We subscribe to a booking site that sends an opportunity to review the service received to recently visited guests. In addition, we have brightly colored collateral framed and placed strategically throughout our facility asking for online reviews of their “Spa 131 Experience.” We have garnered much success through these efforts.