About Us
227 units of various sizes. In well lit fenced area. cameras with 24 hour gate code access. We are located 1.5 miles east of University of Mt Union campus
Visit us at www.arbaughministorage.com for price and size selection. We also have a helpful guide to help you decide which size you need. As well as a suggested how to fit everything in and get the most for your money.
We accept cash, Visa, MasterCard, Discover, Money Orders, Debit cards and personal checks as forms of payment. We provide autopay services to make your life easier. You can also reserve your credit card with our secure banking payment service and our office staff can apply your payment with a simple phone call or email confirmation from you
Office is closed all major holiday, but don't worry you have 24 hour access to your belongings.
How We Got Started
Second generation family owned and run. Initially built in 1987, we keep up with latest technology and payment methods. Only self-storage facility in Alliance area offering security fence with 24/7 personal PIN gate access.
The products and services we offer
Recommendations Received (10)
"Friendly place and have always met my storage needs. Clean and secure area is important to me...."
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"Friendly place and have always met my storage needs. Clean and secure area is important to me. Property is maintained well. Affordable as well."
"We have a unit at Arbaugh for our Mercantile treasures. They are super friendly and we love the..."
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"We have a unit at Arbaugh for our Mercantile treasures. They are super friendly and we love the fact that there are cameras on site. It is a good clean and friendly place.
"
Products & Services
Place your company name or advertisement with us. You can advertise on our full color, full graphics sign. We are on State Street, with average of...
Covered Outside Storage Available. Call the office for details (330) 821-8008 or send us an email. Service@arbaughministorage.com
We h...
Gallery
Recommendations Given (34)
"Always honest and straightforward."
"Great people. They certainly know their business and do it well. Quick with estimates. Office..."
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"Great people. They certainly know their business and do it well. Quick with estimates. Office is very friendly, so willing to answer questions and help out."
Recent Activity
Gary
We are always looking for ways to improve our customer service and therefore attract new customer bases. One way was to address the local college student population and put flyers up at the semesters end offering them to store their furniture with us until school started in the fall. ...
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Gary
We are always looking for ways to improve our customer service and therefore attract new customer bases. One way was to address the local college student population and put flyers up at the semesters end offering them to store their furniture with us until school started in the fall. That was well received. We have also developed a web page, Facebook, and other local media. We also offer payment options through our banking institution which allows repeat customers to call and tell our secretary to apply the payment and therefore not have to find time or worry about the office hours coinciding with their hours off. Much of our customer base are repeat, word of mouth referrals but we do a lot of advertising on the free web base media like Yelp, Yellow Pages Online, etc. I created a table for the web page and Facebook page that actually lists our unit sizes and pricing and also diagrams which give the prospective customer an idea of which size might fit their needs best
1 Reply
Stuart,
We are comparable to the other storage providers in our area. We had not increased our prices. in over 20 years and did a side by side comparison of the other providers pricing. We then brought our pricing up to the area average and only applied it to the new renters. If someone...
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Stuart,
We are comparable to the other storage providers in our area. We had not increased our prices. in over 20 years and did a side by side comparison of the other providers pricing. We then brought our pricing up to the area average and only applied it to the new renters. If someone rented at the lower original rate, and were short term we allowed it. If they were long term we gave them a 2-3month grace period before increasing their rate and notifying them of the increase.
1 Reply
David
We have utilized the web based advertising channels like YELP, Google Ads, and also have a Facebook and web page
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David
We have utilized the web based advertising channels like YELP, Google Ads, and also have a Facebook and web page
Claire, We own a self storage company with no warehousing. I do not currently use an inventory system because we rent units out for personal storage. I could recommend that you look at Quayleconcepts.com, he wrote the storage management program SWAMP (Storage Warehouse Assets Management...
(more)
Claire, We own a self storage company with no warehousing. I do not currently use an inventory system because we rent units out for personal storage. I could recommend that you look at Quayleconcepts.com, he wrote the storage management program SWAMP (Storage Warehouse Assets Management Program) and see if its applicable or if he has another product that would fit your needs.
In 2017 we evaluated our marketing strategy, and realized that approx. 65-70% of our business was mostly return customer or perhaps word of mouth referral in the community. We then looked at what we were paying for in advertisement. We still had a yellow pages ad that my father in law had taken...
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In 2017 we evaluated our marketing strategy, and realized that approx. 65-70% of our business was mostly return customer or perhaps word of mouth referral in the community. We then looked at what we were paying for in advertisement. We still had a yellow pages ad that my father in law had taken out 30 years ago when he began the business. We had local restaurants with place mat advertising since this is a small community. We then began an evaluation of how effective these methods were. The most revealing question was when my own daughter stated most of the young adults her age 20+ don't even know what the yellow pages were. So we now have a Facebook page, Web site, and several Google ads. The other interesting fact was that we were able recognize an increased response in the 20+ age population as well as the 30-50 age group. We also captured a group from the local college, all without adjusting our operating budget because the cost of all these updates was still less than the original annual cost of the single yellow page ad. Our response is at least 80-90% effective when our secretary asks the client how they heard about us. we captured the other 30% of the market that didn't know we were here. Be careful when using Facebook, some people will use it as a platform for their issues, also be careful when googling or Pinterest cartoons because some of those are copy write proofed and y0u may end up paying for someones intellectual material
Glen We are a storage company so our proudest sales is being able to accommodate our customers needs, even if that means directing them to another company when we don't have the size unit they need.
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Glen We are a storage company so our proudest sales is being able to accommodate our customers needs, even if that means directing them to another company when we don't have the size unit they need.
This is a risk we all take by using social media to promote our businesses. The biggest response that will hurt us is to respond in a knee jerk reflex and be defensive or to ignore it totally and appear as if you are hiding something. Your best response is to thank the critic for making you...
(more)
This is a risk we all take by using social media to promote our businesses. The biggest response that will hurt us is to respond in a knee jerk reflex and be defensive or to ignore it totally and appear as if you are hiding something. Your best response is to thank the critic for making you aware of the " problem" and if possible derail their negative comment by pointing out the positive aspects or measures that you/your company have taken regarding this even if it is something you already do as a company.
