How important is customer service to you?
At HK Parts we work very hard to make sure out customers are happy, and in turn see more reoccurring customers. Online sales is tough to begin with and we have noticed a trend of poor customer service this year. How important is customer service to you?
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Answers (11-20)
Customer service is crucial. Especially with the ease of posting bad reviews. People look at reviews critically before patronizing businesses or making purchases online.
You need to actively separate your existing corporate structure from Adam Webber's taint.
Good customer service is a must. Customers will continue to come back for things/service because they like the way they were treated. Customer service is as important to us as quality of products or service. Without our customers we would not be in business!
Aside giving back to the community, customer service is paramount. It is the one area that sets my company apart from the mega stores I compete with.
Everything begins and ends with best-in-class customer service.
Very important.
I can answer that question with a question! How important is tomorrow's revenues? Customer service is just the tip of the iceberg. When you decide to go into business it isn't just the product or service you provide , but continues into everything that happens after your customers have made their purchases.
If you don't have excellent service provided to your customers then you will find you won't have any customers to serve. Family friendly genuine care is how customers would like to be treated. You do that and they will be back or be very happy to refer you to others.
Good customer service is imperative towardsbuilding trust and establishing a strong customer relationship.
There is nothing more important in any business then great customer service. If you don't give great service you don't get great customers and great customers will spread the word about your great service and your business will continue to grow and thrive
There are lots of competitors who don't give it and they lose. I just dropped off my laptop to my computer guy for some work, he is a 45 minute drive away from me and there are probably 100+ places I could go to between my home and his storefront but I go to him due to his knowledge, honesty and service. I've been going to him for 12 years.
Yes, great customer service is king in my book.